Please attach a photo of the problem, but also... Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:
1. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. 3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1883831 Title: my laptop screen crashes when i take my laptop with one hand in some positios , the display have multiple rectangle with white gray and pixels , after restart it is normal ,this was happen for two times.Yesterday and today Status in gnome-shell package in Ubuntu: Incomplete Bug description: My screen laptop crashes when i take my laptop with one hand or some positions, this was happen for two times , yesterday and today . All display is with white and gray rectangle with pixels. Thanks. Gabriel. I have ubuntu 20.02 ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: firefox 77.0.1+build1-0ubuntu0.20.04.1 ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41 Uname: Linux 5.4.0-37-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.11-0ubuntu27.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: gabriel 1705 F.... pulseaudio BuildID: 20200602222727 CasperMD5CheckResult: skip Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Wed Jun 17 08:20:16 2020 DefaultProfileExtensions: extensions.sqlite corrupt or missing DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) DefaultProfileLocales: extensions.sqlite corrupt or missing DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:731 DefaultProfilePrefSources: prefs.js DefaultProfileThemes: extensions.sqlite corrupt or missing ExecutablePath: /usr/lib/firefox/firefox ForcedLayersAccel: False InstallationDate: Installed on 2020-05-14 (33 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) IpRoute: default via 192.168.8.1 dev wlo1 proto dhcp metric 600 169.254.0.0/16 dev wlo1 scope link metric 1000 172.17.0.0/16 dev docker0 proto kernel scope link src 172.17.0.1 linkdown 172.18.0.0/16 dev br-65afbb722696 proto kernel scope link src 172.18.0.1 linkdown 192.168.8.0/24 dev wlo1 proto kernel scope link src 192.168.8.111 metric 600 Profile0Extensions: extensions.sqlite corrupt or missing Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) Profile0Locales: extensions.sqlite corrupt or missing Profile0PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:731 Profile0PrefSources: prefs.js Profile0Themes: extensions.sqlite corrupt or missing Profiles: Profile1 (Default) - LastVersion=76.0.1/20200507114007 (Out of date) Profile0 - LastVersion=77.0.1/20200602222727 (In use) RunningIncompatibleAddons: False SourcePackage: firefox UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/20/2019 dmi.bios.vendor: AMI dmi.bios.version: F.09 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 86C9 dmi.board.vendor: HP dmi.board.version: 56.31 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAMI:bvrF.09:bd12/20/2019:svnHP:pnHPLaptop15s-fq1xxx:pvr:rvnHP:rn86C9:rvr56.31:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5335KV HP Notebook dmi.product.name: HP Laptop 15s-fq1xxx dmi.product.sku: 8PQ82EA#AKE dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1883831/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp