Please attach a photo of the problem, but also...

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help us find the cause of the crash please follow these steps:

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3. If step 2 also failed then apply the workaround from bug 994921,
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You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1883831

Title:
  my laptop screen crashes when i take my laptop with one hand in some
  positios , the display have multiple rectangle with white gray and
  pixels , after restart it is normal ,this was happen for two
  times.Yesterday and today

Status in gnome-shell package in Ubuntu:
  Incomplete

Bug description:
  My screen laptop crashes when i take my laptop with one hand or some 
positions, this was happen for two times , yesterday and today . All display is 
with white and gray rectangle with pixels.
  Thanks. Gabriel. I have ubuntu 20.02

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: firefox 77.0.1+build1-0ubuntu0.20.04.1
  ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41
  Uname: Linux 5.4.0-37-generic x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.20.11-0ubuntu27.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  gabriel    1705 F.... pulseaudio
  BuildID: 20200602222727
  CasperMD5CheckResult: skip
  Channel: Unavailable
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Jun 17 08:20:16 2020
  DefaultProfileExtensions: extensions.sqlite corrupt or missing
  DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant 
compatibility.ini or extensions.sqlite)
  DefaultProfileLocales: extensions.sqlite corrupt or missing
  DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @ 
/usr/lib/firefox/omni.ja:greprefs.js:731
  DefaultProfilePrefSources: prefs.js
  DefaultProfileThemes: extensions.sqlite corrupt or missing
  ExecutablePath: /usr/lib/firefox/firefox
  ForcedLayersAccel: False
  InstallationDate: Installed on 2020-05-14 (33 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
  IpRoute:
   default via 192.168.8.1 dev wlo1 proto dhcp metric 600 
   169.254.0.0/16 dev wlo1 scope link metric 1000 
   172.17.0.0/16 dev docker0 proto kernel scope link src 172.17.0.1 linkdown 
   172.18.0.0/16 dev br-65afbb722696 proto kernel scope link src 172.18.0.1 
linkdown 
   192.168.8.0/24 dev wlo1 proto kernel scope link src 192.168.8.111 metric 600
  Profile0Extensions: extensions.sqlite corrupt or missing
  Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant 
compatibility.ini or extensions.sqlite)
  Profile0Locales: extensions.sqlite corrupt or missing
  Profile0PrefErrors: Unexpected character ',' before close parenthesis @ 
/usr/lib/firefox/omni.ja:greprefs.js:731
  Profile0PrefSources: prefs.js
  Profile0Themes: extensions.sqlite corrupt or missing
  Profiles:
   Profile1 (Default) - LastVersion=76.0.1/20200507114007 (Out of date)
   Profile0 - LastVersion=77.0.1/20200602222727 (In use)
  RunningIncompatibleAddons: False
  SourcePackage: firefox
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/20/2019
  dmi.bios.vendor: AMI
  dmi.bios.version: F.09
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 86C9
  dmi.board.vendor: HP
  dmi.board.version: 56.31
  dmi.chassis.type: 10
  dmi.chassis.vendor: HP
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnAMI:bvrF.09:bd12/20/2019:svnHP:pnHPLaptop15s-fq1xxx:pvr:rvnHP:rn86C9:rvr56.31:cvnHP:ct10:cvrChassisVersion:
  dmi.product.family: 103C_5335KV HP Notebook
  dmi.product.name: HP Laptop 15s-fq1xxx
  dmi.product.sku: 8PQ82EA#AKE
  dmi.sys.vendor: HP

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