*** This bug is a duplicate of bug 1875916 ***
https://bugs.launchpad.net/bugs/1875916
** Package changed: alsa-driver (Ubuntu) => linux (Ubuntu)
** This bug has been marked a duplicate of bug 1875916
upgrading to 4.15.0-99-generic breaks the sound and the trackpad
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https://bugs.launchpad.net/bugs/1875985
Title:
[Inspiron 13-5368, Realtek ALC3253, Speaker, Internal] No sound at all
after kernel upgrade to 4.15.0-99-generic on Ubuntu 18.04.4
Status in linux package in Ubuntu:
Confirmed
Bug description:
VERSION="18.04.4 LTS (Bionic Beaver)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 18.04.4 LTS"
Running it in the flavour of Xubuntu.
Just like in
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1875916 my sound
stopped working with the new kernel "4.15.0-99-generic #100-Ubuntu SMP
Wed Apr 22 20:32:56 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux".
Rebooting into "4.15.0-96-generic #97-Ubuntu SMP Wed Apr 1 03:25:46
UTC 2020 x86_64 x86_64 x86_64 GNU/Linux" sound works again.
With 4.15.0-99-generic I do see a signal on the meters of the
sound/volume control app, but physically there is no sound on either
internal speakers nor on the headphones.
With 4.15.0-96-generic everything is back to normal.
My touchpad is working though (#1875916 seems to suggest that the
touchpad stops working with 4.15.0-99-generic).
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-99.100-generic 4.15.18
Uname: Linux 4.15.0-99-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: rkm 1814 F.... pulseaudio
CurrentDesktop: XFCE
Date: Wed Apr 29 23:45:15 2020
InstallationDate: Installed on 2016-10-20 (1287 days ago)
InstallationMedia: Xubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160719)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: rkm 1814 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Inspiron 13-5368, Realtek ALC3253, Speaker, Internal] No sound at all
UpgradeStatus: Upgraded to bionic on 2018-08-31 (607 days ago)
dmi.bios.date: 05/26/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 01.03.00
dmi.board.name: 0RJ0RW
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr01.03.00:bd05/26/2016:svnDellInc.:pnInspiron13-5368:pvr:rvnDellInc.:rn0RJ0RW:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 13-5368
dmi.sys.vendor: Dell Inc.
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