1. Please try sending the crash file by running: sudo ubuntu-bug /var/crash/_usr_bin_gnome-shell.121.crash
and if that didn't work then try: sudo apport-cli /var/crash/_usr_bin_gnome-shell.121.crash If either of those work then please tell us the new bug ID created. If neither of the above worked then please: 2. Look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. 3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1863400 Title: gnome-shell reports problem on boot Status in gnome-shell package in Ubuntu: Incomplete Bug description: Problem reported at boot but does not seem to collect data and send, just does nothing. See attached screenshot of window. Still able to use laptop. This file exists in /var/crash -rw-r----- 1 gdm whoopsie 21900809 Feb 14 22:01 _usr_bin_gnome-shell.121.crash The time of this file must have been at last shutdown which did take a little longer than usual. Description: Ubuntu 18.04.4 LTS Release: 18.04 gnome-shell: Installed: 3.28.4-0ubuntu18.04.3 Candidate: 3.28.4-0ubuntu18.04.3 Version table: *** 3.28.4-0ubuntu18.04.3 500 500 http://gb.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages 100 /var/lib/dpkg/status 3.28.3+git20190124-0ubuntu18.04.2 500 500 http://security.ubuntu.com/ubuntu bionic-security/main amd64 Packages 3.28.1-0ubuntu2 500 500 http://gb.archive.ubuntu.com/ubuntu bionic/main amd64 Packages ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.28.4-0ubuntu18.04.3 ProcVersionSignature: Ubuntu 4.15.0-76.86-generic 4.15.18 Uname: Linux 4.15.0-76-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Sat Feb 15 06:21:53 2020 DisplayManager: gdm3 InstallationDate: Installed on 2018-11-17 (454 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1863400/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
