I'm having this problem -- printing duplex on short edge instead of long edg -- with a Brother HL-L2375DW.
I'm running Ubuntu 19.10. It was working in Ubuntu 19.04. But, I thought it had also been printing correctly previously in 19.10, until it stopped working more recently. But I'm not 100% sure when it stopped working, since I don't print duplex very often. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1853879 Title: Dell E310dw: Default driver doesn't work, driverless fails on sides =two-sided-long-edge Status in cups package in Ubuntu: Confirmed Bug description: Dell E310dw printer which worked well on 19.04 has problems in 19.10: First, I went through the CUPS web interface to add the printer. The interface gave me a choice of two entries with the same name plus one with "driverless" added. I chose the first entry (not driverless) and completed adding the printer. On the Printers page, the Dell was now listed. When I tried "Print Test Page", I got many pages each containing a single line of symbols. I deleted the printer in the web interface, intending to start again and choose the second option. But after I did Delete Printer, CUPS took me back to the Printers page which now listed: Dell_Printer_E310dw@DELL316BAA.local Dell Printer E310dw, driverless, cups-filters 1.25.11 So I clicked on that printer and tried Print Test Page, which worked. So then I tried a duplex print (which is really what I need this morning): lp -o sides=two-sided-long-edge -o collate=true -d Dell_Printer_E310dw@DELL316BAA.local filename.pdf It printed the PDF 2-sided, but with the sides flipped around the short edge, as if it was a landscape print. I tried the same command with sides=two-sided-short-edge and it flipped the same way. So sides is handling duplex but ignoring which edge is supposed to be used, and defaulting to landscape which I'd guess is less commonly what people want. This is all using what's built into Ubuntu. I haven't yet downloaded any extra drivers from Dell's site since Ubuntu claims to have a driver for the printer, and I'm pretty sure it was working in 19.04 (I may still have a working 19.04 to check that, if it would help). ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7 Uname: Linux 5.3.0-23-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 Date: Mon Nov 25 09:58:21 2019 InstallationDate: Installed on 2019-10-10 (45 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Beta amd64 (20190926.1) Lpstat: device for Brother_HL-3170CDW_series: dnssd://Brother%20HL-3170CDW%20series._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af4251dee device for Dell_Printer_E310dw@DELL316BAA.local: implicitclass://Dell_Printer_E310dw%40DELL316BAA.local/ MachineType: LENOVO 20QDCTO1WW Papersize: letter PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/dell_printer_e31...@dell316baa.local.ppd', '/etc/cups/ppd/Brother_HL-3170CDW_series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/dell_printer_e31...@dell316baa.local.ppd: Permission denied grep: /etc/cups/ppd/Brother_HL-3170CDW_series.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-23-generic root=UUID=a5868be6-8495-47af-a190-9af5fdc9b419 ro SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/04/2019 dmi.bios.vendor: LENOVO dmi.bios.version: N2HET30W (1.13 ) dmi.board.asset.tag: Not Available dmi.board.name: 20QDCTO1WW dmi.board.vendor: LENOVO dmi.board.version: SDK0J40700 WIN dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: None dmi.modalias: dmi:bvnLENOVO:bvrN2HET30W(1.13):bd07/04/2019:svnLENOVO:pn20QDCTO1WW:pvrThinkPadX1Carbon7th:rvnLENOVO:rn20QDCTO1WW:rvrSDK0J40700WIN:cvnLENOVO:ct10:cvrNone: dmi.product.family: ThinkPad X1 Carbon 7th dmi.product.name: 20QDCTO1WW dmi.product.sku: LENOVO_MT_20QD_BU_Think_FM_ThinkPad X1 Carbon 7th dmi.product.version: ThinkPad X1 Carbon 7th dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
