The cpu/gpu is Ice lake, you need at least kernel 5.3 and updates from bionic-proposed to libdrm, mesa and xserver, or use Ubuntu 19.10.
18.04.4 image will be released early next year and that will support Ice Lake. ** Changed in: xorg-server (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg-server in Ubuntu. https://bugs.launchpad.net/bugs/1853585 Title: Intel graphics card not detected and reverts to llvmpipe Status in xorg-server package in Ubuntu: Invalid Bug description: [Impact] Ubuntu 18.04 install (also seen on 16) is unable to detect integrated Intel graphics card (Intel Iris Plus). Using a Dell XPS 13 2-in-1 7390 the machine is unable to detect attached monitors, change resolutions, or adjust brightness. [Information] There is a dual boot Windows 10 partition, which can access the integrated graphics card without issue and connects to attached monitors on boot. Reinstallation following destruction of the W10 partition reveals the issue is unaffected by this duality. $ lsb_release -rd Description: Ubuntu 18.04.3 LTS Release: 18.04 % uname -o 4.15.0-70-generic $ apt-cache policy xserver-xorg-video-intel xserver-xorg-video-intel: Installed: 2:2.99.917+git20171229-1 Candidate: 2:2.99.917+git20171229-1 Version table: *** 2:2.99.917+git20171229-1 500 500 http://gb.archive.ubuntu.com/ubuntu bionic/main amd64 Packages 100 /var/lib/dpkg/status $ lspci -v 00:02.0 VGA compatible controller: Intel Corporation Device 8a52 (rev 07) (prog-if 00 [VGA controller]) Subsystem: Dell Device 08b0 Flags: bus master, fast devsel, latency 0, IRQ 255 Memory at 603d000000 (64-bit, non-prefetchable) [size=16M] Memory at 4000000000 (64-bit, prefetchable) [size=256M] I/O ports at 4000 [size=64] [virtual] Expansion ROM at 000c0000 [disabled] [size=128K] Capabilities: <access denied> System Settings -> Details: Graphics llvmpipe (LLVM 8.0, 256 bits) [Attempted Fix] $ sudo apt-get purge nux-tools Fix for #1767468 /etc/X11/Xsession.d/50_check_unity_support is not present. No changes observed. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1853585/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp