Please try if you can resolve your issue with the latest HPLIP version its possible your printer is not added by default yet
see my recent bug: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1812392 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1835488 Title: hp-toolbox constantly shows printer as unavailable, but printer prints and hp-info / hp-doctor see the printer Status in hplip package in Ubuntu: New Bug description: Seen with hp-toolbox on disco. HP-toolbox constantly indicates printer as "busy, powered down or unplugged" with an HP Color Laserjet Pro M281 connected to the network via wifi. Printer uri is like hp:/net/HP_ColorLaserJet_MFP_M278-M281?ip=xxx.yyy.zzz.www Notwithstanding the hp-toolbox failure, printer prints, scans and other hp- tools seem to work. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: hplip 3.19.1+dfsg0-1 ProcVersionSignature: Ubuntu 5.0.0-20.21-generic 5.0.8 Uname: Linux 5.0.0-20-generic x86_64 ApportVersion: 2.20.10-0ubuntu27 Architecture: amd64 CurrentDesktop: KDE Date: Fri Jul 5 09:10:45 2019 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (2030 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-20-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor SourcePackage: hplip UpgradeStatus: Upgraded to disco on 2019-06-12 (22 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.sku: Not Applicable dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1835488/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
