To the HP developers at HP: Debian and Ubuntu (and perhaps also other modern Linux distributions) have multi-architecture support which allows installing libraries for different architectures on the same system (most prominently having also 32-bit i386 libraries on 64-bit amd64 systems). The libraries which got formerly installed into /usr/lib/ are now installed into /usr/lib/x86_64 -linux-gnu for the 64-bit amd64 versions of the library binaries, into /usr/lib/i386-linux-gnu for the 32-bit i386 versions, ...
The proprietary plugin seems not to take account of this and searches for its libraries on hard-coded paths. Therefore adding the links as described in comment #6 solves the problem. Could you make the plugin in a way that it either searches alternative paths or checks by environment variables whether the libraries are in multi-architecture sub-directories or at other alternative positions? This would make it much easier for users of Linux distributions to use the plugin with the distribution's packages of HPLIP. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1825717 Title: hplip issue during hp-setup - stuck at plugin install Status in HPLIP: New Status in hplip package in Ubuntu: Confirmed Bug description: Fresh install of Kubuntu 19.04 Installed hplip from repositories, available version is 3.19.1+dfsg0-1 When I start setup with hp-setup, this happens: 1. I am asked connection type. I select network ethernet 2. My printer is detected. I select it and hit next 3. I am told about the proprietary plugin to download. I confirm, accept download. I enter my user's password. I get a confirmation that the plugin is correctly Installed. 4. On next screen, I get a warning and cannot continue installation. I am told this printer needs a proprietary plugin to work correctly. After this I am stuck in a loop between points 3 and 4. I also tried to start hp-setup from super user on command line. but no way around this issue. What I did next, I manually downloaded hplip-3.19.3.run from HP website. Removed version of hplip installed from repositories. Installed from manually downloaded package, followed the very same steps. Everything worked fine and printer is installed successfully. I hope this information is useful. To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1825717/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
