Thanks. Per comment #27 please also tell us the exact date and time that the freezes occurred so we can be sure to look at the right part of the log. If you are not sure or can't remember then please repeat the steps in comment #27.
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1827791 Title: Dell XPS 13 9380 - Screen and input freezes / hangs temporarily Status in gnome-shell package in Ubuntu: Incomplete Bug description: Hello, I have a new 2019 Dell XPS 13 (9380). I ordered the official Ubuntu edition from Dell which came with 18.04. I then upgraded it to 18.10 for a short while, before wiping it and installing 19.04 from a fresh ISO download after that was released. This is the non-touch non-4K version (13-inch 1080p). I have the i7 model with 16GB of RAM and an NVMe SSD (so the performance should be pretty good). Sometimes when typing in Gnome Terminal, the screen just freezes for around 1 second. The cursor doesn't move, additional keypresses don't appear, and any moving content doesn't update. After the freeze stops, all the keypresses that occurred during the freeze do appear (they're not lost). Immediately after the freeze, I don't see anything in dmesg output that gives a clue. It almost feels how some old desktops did around 10-15 years ago when everything would lock up while waiting for slow HDD I/O, and then suddenly keypresses etc. would catch-up. If there is something specific I should look for immediately after a freeze in order to debug further, please let me know. Note that this happens both on battery power but also when plugged into the charger. Someone else on AskUbuntu asked this question for the same model (9380), which sounds very similar to what I'm seeing on mine (the freezing part): https://askubuntu.com/questions/1133191/ubuntu-18-04 -on-dell-xps-9380-small-freezes-and-jumping-touchpad Note that I filed https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1827790 for what I think is a separate issue related to screen flashing (as opposed to freezing). The two events do not seem to happen at the same time which is why I've filed them separately. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: xorg 1:7.7+19ubuntu12 ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6 Uname: Linux 5.0.0-13-generic x86_64 ApportVersion: 2.20.10-0ubuntu27 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Sun May 5 16:16:54 2019 DistUpgraded: Fresh install DistroCodename: disco DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (prog-if 00 [VGA controller]) Subsystem: Dell UHD Graphics 620 (Whiskey Lake) [1028:08af] InstallationDate: Installed on 2019-04-28 (6 days ago) InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) MachineType: Dell Inc. XPS 13 9380 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-13-generic root=UUID=fcb75d61-4e46-4391-8800-ccef7ff04f70 ro quiet splash vt.handoff=1 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 03/29/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.2 dmi.board.name: 0KTW76 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.2:bd03/29/2019:svnDellInc.:pnXPS139380:pvr:rvnDellInc.:rn0KTW76:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9380 dmi.product.sku: 08AF dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.97-1ubuntu1 version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20180925-2 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu27 Architecture: amd64 CurrentDesktop: ubuntu:GNOME DisplayManager: gdm3 DistroRelease: Ubuntu 19.04 GsettingsChanges: b'org.gnome.shell' b'favorite-apps' redacted by apport b'org.gnome.shell' b'had-bluetooth-devices-setup' b'true' b'org.gnome.desktop.interface' b'text-scaling-factor' b'1.25' b'org.gnome.desktop.interface' b'gtk-im-module' b"'gtk-im-context-simple'" InstallationDate: Installed on 2019-04-28 (8 days ago) InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) Package: gnome-shell 3.32.0+git20190410-1ubuntu1 PackageArchitecture: amd64 ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6 Tags: disco Uname: Linux 5.0.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip libvirt lpadmin plugdev sambashare sudo _MarkForUpload: True --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu27 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: ubuntu:GNOME DistUpgraded: Fresh install DistroCodename: disco DistroRelease: Ubuntu 19.04 DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (prog-if 00 [VGA controller]) Subsystem: Dell UHD Graphics 620 (Whiskey Lake) [1028:08af] InstallationDate: Installed on 2019-04-28 (8 days ago) InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) MachineType: Dell Inc. XPS 13 9380 Package: xorg 1:7.7+19ubuntu12 PackageArchitecture: amd64 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-13-generic root=UUID=fcb75d61-4e46-4391-8800-ccef7ff04f70 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6 Tags: disco ubuntu Uname: Linux 5.0.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip libvirt lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 03/29/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.2 dmi.board.name: 0KTW76 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.2:bd03/29/2019:svnDellInc.:pnXPS139380:pvr:rvnDellInc.:rn0KTW76:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9380 dmi.product.sku: 08AF dmi.sys.vendor: Dell Inc. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.97-1ubuntu1 version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20180925-2 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1827791/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
