** Changed in: gnome-software (Ubuntu)
Status: Incomplete => New
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https://bugs.launchpad.net/bugs/1821264
Title:
gnome-software from xps 13 9365 with Dell-oem running Ubuntu 16.04
segfaults
Status in gnome-software package in Ubuntu:
New
Bug description:
installing Dell Oem.
Running update/upgrade
sudo -s
sudo apt-get update && sudo apt-get upgrade -y
Then running gnome-software results in the GUI loading but after 10
seconds it crashes and you see a segfault.
I tried information in +Bug/1798236 but U16 does not have a later
version of gnome-software. I also saw a bug similar that mentioned we
need packagekit 1.12 but U16 doesn't bundle that only U19 does. I
tried download a package for testing purposes but it does not resolve
the issue. I saw another case within our Dell database that suggests
appstream might cause the crash so I removed appstream and did and
update/upgrade again. It stopped the crash initially but not on
reboot. I also added the gnome3 repository in hopes I could get the
updates that way and that did not help either.
It is unclear what is needed to resolve this issue. Please let me
know what logs you need me to provide to look into this further.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-software 3.20.5-0ubuntu0.16.04.11
ProcVersionSignature: Ubuntu 4.15.0-47.50~16.04.1-generic 4.15.18
Uname: Linux 4.15.0-47-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CurrentDesktop: Unity
Date: Thu Mar 21 19:11:27 2019
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see
http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-xenial-amd64-rebase-20170712-0
InstallationDate: Installed on 2019-03-04 (17 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
20170712-02:34
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)
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