Thank you for your bug report. Do you still have the issue in newer Ubuntu version? what's the output of the bluetoothctl command?
** Changed in: gnome-control-center (Ubuntu) Importance: Undecided => Low ** Changed in: gnome-control-center (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-control-center in Ubuntu. https://bugs.launchpad.net/bugs/1614634 Title: Gnome Control Panel does not detect Bluetooth USB adapter Status in gnome-control-center package in Ubuntu: Incomplete Bug description: I plugged in a working Bluetooth USB adpater, and the Bluetooth section of the Gnome Control Panel does not detect it. It continues to say "Plug in a dongle to use Bluetooth." I've tried other USB ports (this computer is new within the last 2 months), but none detect the adapter. It's a Sabrent USB adapter, found here: https://www.amazon.com/dp/B00EAAAJWU/ref=pe_385040_30332190_TE_3p_M3T1_ST1_dp_1 I'm not sure if I need some additional drivers or not. Ubuntu 16.04.1 LTS Release 16.04 gnome-control-center: Installed: 1:3.18.2-1ubuntu6 Candidate: 1:3.18.2-1ubuntu6 Version table: *** 1:3.18.2-1ubuntu6 500 500 http://us.archive.ubuntu.com/ubuntu xenial/universe amd64 Packages 100 /var/lib/dpkg/status I expected the Bluetooth adapter to allow Bluetooth to be turned on after it was plugged in. I tried rebooting the machine with the adapter plugged in and that didn't work either. Instead, nothing happened. Here is a similar, if not the same, issue reported on RedHat: https://bugzilla.redhat.com/show_bug.cgi?id=1321395 Additional package information: bluez: Installed: 5.37-0ubuntu5 Candidate: 5.37-0ubuntu5 Version table: *** 5.37-0ubuntu5 500 500 http://us.archive.ubuntu.com/ubuntu xenial/main amd64 Packages 100 /var/lib/dpkg/status gnome-bluetooth: Installed: 3.18.2-1ubuntu2 Candidate: 3.18.2-1ubuntu2 Version table: *** 3.18.2-1ubuntu2 500 500 http://us.archive.ubuntu.com/ubuntu xenial/main amd64 Packages 100 /var/lib/dpkg/status To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1614634/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp