Hello Daniel I attempted all three steps and I came across the message in the screenshot. When I click send there is no further message. I am not sure how to find an id number. Also, I checked the gnome-shell file and there was no file labelled 'extensions'. I assume this is because I have no extensions installed?
Regards, Adrian On Tue, 23 Oct 2018 at 19:11, Daniel van Vugt <daniel.van.v...@canonical.com> wrote: > Thanks. It looks like something is crashing at the end (where you see > "whoopsie") but I can't yet tell what. > > Firstly, please remove/disable all gnome-shell extensions as they are > often the cause of crashes. > > Secondly... > > Thank you for taking the time to report this bug and helping to make > Ubuntu better. It sounds like some part of the system has crashed. To > help us find the cause of the crash please follow these steps: > > 1. Look in /var/crash for crash files and if found run: > ubuntu-bug YOURFILE.crash > Then tell us the ID of the newly-created bug. > > 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where > ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. > Do you find any links to recent problems on that page? If so then please > send the links to us. > > 3. If step 2 also failed then apply the workaround from bug 994921, > reboot, reproduce the crash, and retry step 1. > > Please take care to avoid attaching .crash files to bugs as we are > unable to process them as file attachments. It would also be a security > risk for yourself. > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1798739 > > Title: > [amdgpu] All video games freeze 5-10mins into play > > Status in xorg-server package in Ubuntu: > Incomplete > Status in xserver-xorg-video-amdgpu package in Ubuntu: > Incomplete > > Bug description: > I recently installed steam on my system (Ubuntu 18.04), installed a > couple of games and attemped to play them. About a couple of minutes > in to playing cities: skylines, kerbal space program and mount and > blade: warband, the screen goes blank and the computer freezes. A hard > reboot is the only way to proceed. I have reinstalled drivers several > times, with no change in this situation. I know it's not a specs > problem because I ran these games on the exact same machine a couple > of weeks ago when I had Windows 10 installed (which I have since > removed). I think this is an xorg problem but I am not sure. > > xorg: > Installed: 1:7.7+19ubuntu7.1 > Candidate: 1:7.7+19ubuntu7.1 > Version table: > *** 1:7.7+19ubuntu7.1 500 > 500 http://au.archive.ubuntu.com/ubuntu bionic-updates/main > amd64 Packages > 100 /var/lib/dpkg/status > 1:7.7+19ubuntu7 500 > 500 http://au.archive.ubuntu.com/ubuntu bionic/main amd64 > Packages > > ProblemType: Bug > DistroRelease: Ubuntu 18.04 > Package: xorg 1:7.7+19ubuntu7.1 > ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18 > Uname: Linux 4.15.0-36-generic x86_64 > ApportVersion: 2.20.9-0ubuntu7.4 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' > CompizPlugins: No value set for > `/apps/compiz-1/general/screen0/options/active_plugins' > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Fri Oct 19 14:02:58 2018 > DistUpgraded: Fresh install > DistroCodename: bionic > DistroVariant: ubuntu > DkmsStatus: amdgpu, 18.30-641594, 4.15.0-36-generic, x86_64: installed > ExtraDebuggingInterest: Yes > GpuHangFrequency: Several times a day > GpuHangReproducibility: Yes, I can easily reproduce it > GpuHangStarted: Within the last week or two > GraphicsCard: > Advanced Micro Devices, Inc. [AMD/ATI] Oland [Radeon HD 8570 / R7 > 240/340 OEM] [1002:6611] (prog-if 00 [VGA controller]) > Subsystem: Pegatron Oland [Radeon HD 8570 / R7 240/340 OEM] > [1b0a:90c4] > InstallationDate: Installed on 2018-09-11 (37 days ago) > InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 > (20180426) > MachineType: Hewlett-Packard 500-002a > ProcEnviron: > TERM=xterm-256color > PATH=(custom, no user) > XDG_RUNTIME_DIR=<set> > LANG=en_AU.UTF-8 > SHELL=/bin/bash > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic > root=UUID=49e15d88-cf4f-45cf-abc1-8e165cbdb4e4 ro quiet splash vt.handoff=1 > SourcePackage: xorg > Symptom: display > Title: Xorg freeze > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 02/05/2013 > dmi.bios.vendor: AMI > dmi.bios.version: 8.15 > dmi.board.name: 2ADA > dmi.board.vendor: Foxconn > dmi.board.version: 1.00 > dmi.chassis.asset.tag: 4CE3190T0P > dmi.chassis.type: 3 > dmi.chassis.vendor: Hewlett-Packard > dmi.modalias: > dmi:bvnAMI:bvr8.15:bd02/05/2013:svnHewlett-Packard:pn500-002a:pvr:rvnFoxconn:rn2ADA:rvr1.00:cvnHewlett-Packard:ct3:cvr: > dmi.product.family: 103C_53316J G=D > dmi.product.name: 500-002a > dmi.sys.vendor: Hewlett-Packard > version.compiz: compiz N/A > version.libdrm2: libdrm2 2.4.96+git1810161830.5a3bdc~oibaf~b > version.libgl1-mesa-dri: libgl1-mesa-dri > 18.3~git1810170730.58a51d~oibaf~b > version.libgl1-mesa-glx: libgl1-mesa-glx > 18.3~git1810170730.58a51d~oibaf~b > version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > version.xserver-xorg-video-ati: xserver-xorg-video-ati > 1:18.1.0+git1809261933.80514b~oibaf~b > version.xserver-xorg-video-intel: xserver-xorg-video-intel > 2:2.99.917+git1809061934.25c9a2~oibaf~b > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau > 1:1.0.15+git1807201019.ac8f7b~oibaf~b > > To manage notifications about this bug go to: > > https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1798739/+subscriptions > ** Attachment added: "Screenshot from 2018-10-23 20-06-21.png" https://bugs.launchpad.net/bugs/1798739/+attachment/5204441/+files/Screenshot%20from%202018-10-23%2020-06-21.png -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg-server in Ubuntu. https://bugs.launchpad.net/bugs/1798739 Title: [amdgpu] All video games freeze 5-10mins into play Status in xorg-server package in Ubuntu: Incomplete Status in xserver-xorg-video-amdgpu package in Ubuntu: Incomplete Bug description: I recently installed steam on my system (Ubuntu 18.04), installed a couple of games and attemped to play them. About a couple of minutes in to playing cities: skylines, kerbal space program and mount and blade: warband, the screen goes blank and the computer freezes. A hard reboot is the only way to proceed. I have reinstalled drivers several times, with no change in this situation. I know it's not a specs problem because I ran these games on the exact same machine a couple of weeks ago when I had Windows 10 installed (which I have since removed). I think this is an xorg problem but I am not sure. xorg: Installed: 1:7.7+19ubuntu7.1 Candidate: 1:7.7+19ubuntu7.1 Version table: *** 1:7.7+19ubuntu7.1 500 500 http://au.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages 100 /var/lib/dpkg/status 1:7.7+19ubuntu7 500 500 http://au.archive.ubuntu.com/ubuntu bionic/main amd64 Packages ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7.1 ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18 Uname: Linux 4.15.0-36-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.4 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Fri Oct 19 14:02:58 2018 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu DkmsStatus: amdgpu, 18.30-641594, 4.15.0-36-generic, x86_64: installed ExtraDebuggingInterest: Yes GpuHangFrequency: Several times a day GpuHangReproducibility: Yes, I can easily reproduce it GpuHangStarted: Within the last week or two GraphicsCard: Advanced Micro Devices, Inc. [AMD/ATI] Oland [Radeon HD 8570 / R7 240/340 OEM] [1002:6611] (prog-if 00 [VGA controller]) Subsystem: Pegatron Oland [Radeon HD 8570 / R7 240/340 OEM] [1b0a:90c4] InstallationDate: Installed on 2018-09-11 (37 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) MachineType: Hewlett-Packard 500-002a ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_AU.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic root=UUID=49e15d88-cf4f-45cf-abc1-8e165cbdb4e4 ro quiet splash vt.handoff=1 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/05/2013 dmi.bios.vendor: AMI dmi.bios.version: 8.15 dmi.board.name: 2ADA dmi.board.vendor: Foxconn dmi.board.version: 1.00 dmi.chassis.asset.tag: 4CE3190T0P dmi.chassis.type: 3 dmi.chassis.vendor: Hewlett-Packard dmi.modalias: dmi:bvnAMI:bvr8.15:bd02/05/2013:svnHewlett-Packard:pn500-002a:pvr:rvnFoxconn:rn2ADA:rvr1.00:cvnHewlett-Packard:ct3:cvr: dmi.product.family: 103C_53316J G=D dmi.product.name: 500-002a dmi.sys.vendor: Hewlett-Packard version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.96+git1810161830.5a3bdc~oibaf~b version.libgl1-mesa-dri: libgl1-mesa-dri 18.3~git1810170730.58a51d~oibaf~b version.libgl1-mesa-glx: libgl1-mesa-glx 18.3~git1810170730.58a51d~oibaf~b version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.1.0+git1809261933.80514b~oibaf~b version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git1809061934.25c9a2~oibaf~b version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15+git1807201019.ac8f7b~oibaf~b To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1798739/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
