Hello Nigel, Thank you for submitting this bug and reporting a problem with the system-config-printer package. You made this bug report in 2013 and Ubuntu and the system-config-printer package have been updated since then.
Could you confirm that this is no longer a problem and that we can close the ticket? If it is still a problem, are you still interested in finding a solution to this bug? If you are, could you let us know and, in the current version, could you run the following (only once): apport-collect 1212029 and upload the updated logs and and any other logs that are relevant for this particular issue. Thank you again for helping make Ubuntu better. G [Ubuntu Bug Squad volunteer triager] ** Changed in: system-config-printer (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to system-config-printer in Ubuntu. https://bugs.launchpad.net/bugs/1212029 Title: package python-cupshelpers 1.3.8+20120201-0ubuntu8.1 failed to install/upgrade: ErrorMessage: subprocess installed post-installation script returned error exit status 101 Status in system-config-printer package in Ubuntu: Incomplete Bug description: upgrade from 10.04 to 12.04 ProblemType: Package DistroRelease: Ubuntu 12.04 Package: python-cupshelpers 1.3.8+20120201-0ubuntu8.1 ProcVersionSignature: Ubuntu 3.2.0-52.78-generic 3.2.48 Uname: Linux 3.2.0-52-generic i686 NonfreeKernelModules: nvidia ApportVersion: 2.0.1-0ubuntu17.4 Architecture: i386 Date: Tue Aug 13 19:12:47 2013 ErrorMessage: ErrorMessage: subprocess installed post-installation script returned error exit status 101 MachineType: Acer Aspire 9410 MarkForUpload: True PackageArchitecture: all Papersize: a4 PccardctlIdent: Socket 0: no product info available PccardctlStatus: Socket 0: no card ProcKernelCmdLine: root=UUID=81363d3c-0cf3-49b4-a530-b9eac428f493 ro quiet splash resume=/dev/sda6 SourcePackage: system-config-printer Title: package python-cupshelpers 1.3.8+20120201-0ubuntu8.1 failed to install/upgrade: ErrorMessage: subprocess installed post-installation script returned error exit status 101 UpgradeStatus: Upgraded to precise on 2013-08-13 (0 days ago) dmi.bios.date: 11/15/2007 dmi.bios.vendor: Phoenix Technologies LTD dmi.bios.version: V1.24 dmi.board.name: Myall2 dmi.board.vendor: Acer dmi.board.version: Rev dmi.chassis.asset.tag: None dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: N/A dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV1.24:bd11/15/2007:svnAcer:pnAspire9410:pvr0100:rvnAcer:rnMyall2:rvrRev:cvnAcer:ct10:cvrN/A: dmi.product.name: Aspire 9410 dmi.product.version: 0100 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/1212029/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp