Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:
1. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. 3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. ** Package changed: pulseaudio (Ubuntu) => ubuntu ** Changed in: ubuntu Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1789778 Title: system crash due to snd_hda_intel Status in Ubuntu: Incomplete Bug description: After recent updates my system can suddenly crash. It starts with laggy sound until it completely freezes after which I need to do hard reset. Crash will happen only while playing Dota 2 (steam) - for now. # journalctl -b-1 .. Aug 29 18:56:19 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: snd_pcm_avail() returned a value that is exceptionally large: 500416 bytes (2836 ms). Aug 29 18:56:19 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Most likely this is a bug in the ALSA driver 'snd_hda_intel'. Please report this issue to the ALSA developers. Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: snd_pcm_dump(): Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Soft volume PCM Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Control: PCM Playback Volume Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: min_dB: -51 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: max_dB: 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: resolution: 256 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Its setup is: Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stream : PLAYBACK Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: access : MMAP_INTERLEAVED Aug 29 18:56:22 T460 /usr/lib/gdm3/gdm-x-session[1491]: (EE) client bug: timer event6 debounce: offset negative (-8ms) Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: format : S16_LE Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: subformat : STD Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: channels : 2 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: rate : 44100 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: exact rate : 44100 (44100/1) Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: msbits : 16 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: buffer_size : 16384 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_size : 8192 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_time : 185759 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_mode : ENABLE Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_type : MONOTONIC Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_step : 1 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: avail_min : 14778 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_event : 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: start_threshold : -1 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stop_threshold : 4611686018427387904 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_threshold: 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_size : 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: boundary : 4611686018427387904 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Slave: Hardware PCM card 0 'HDA Intel PCH' device 0 subdevice 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Its setup is: Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stream : PLAYBACK Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: access : MMAP_INTERLEAVED Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: format : S16_LE Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: subformat : STD Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: channels : 2 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: rate : 44100 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: exact rate : 44100 (44100/1) Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: msbits : 16 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: buffer_size : 16384 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_size : 8192 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_time : 185759 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_mode : ENABLE Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_type : MONOTONIC Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_step : 1 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: avail_min : 14778 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_event : 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: start_threshold : -1 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stop_threshold : 4611686018427387904 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_threshold: 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_size : 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: boundary : 4611686018427387904 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: appl_ptr : 34063056 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: hw_ptr : 34171776 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: snd_pcm_delay() returned a value that is exceptionally large: -843916 bytes (-4784 ms). Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Most likely this is a bug in the ALSA driver 'snd_hda_intel'. Please report this issue to the ALSA developers. Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: snd_pcm_dump(): Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Soft volume PCM Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Control: PCM Playback Volume Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: min_dB: -51 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: max_dB: 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: resolution: 256 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Its setup is: Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stream : PLAYBACK Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: access : MMAP_INTERLEAVED Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: format : S16_LE Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: subformat : STD Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: channels : 2 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: rate : 44100 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: exact rate : 44100 (44100/1) Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: msbits : 16 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: buffer_size : 16384 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_size : 8192 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_time : 185759 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_mode : ENABLE Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_type : MONOTONIC Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_step : 1 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: avail_min : 14778 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_event : 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: start_threshold : -1 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stop_threshold : 4611686018427387904 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_threshold: 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_size : 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: boundary : 4611686018427387904 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Slave: Hardware PCM card 0 'HDA Intel PCH' device 0 subdevice 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Its setup is: Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stream : PLAYBACK Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: access : MMAP_INTERLEAVED Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: format : S16_LE Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: subformat : STD Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: channels : 2 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: rate : 44100 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: exact rate : 44100 (44100/1) Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: msbits : 16 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: buffer_size : 16384 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_size : 8192 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_time : 185759 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_mode : ENABLE Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_type : MONOTONIC Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_step : 1 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: avail_min : 14778 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_event : 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: start_threshold : -1 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stop_threshold : 4611686018427387904 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_threshold: 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_size : 0 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: boundary : 4611686018427387904 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: appl_ptr : 34081488 Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: hw_ptr : 34292504 attached dmesg and journalctl --no-pager outputs. Please let me know if you need any other logs. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1789778/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp