** Also affects: sane-backends (Baltix)
Importance: Undecided
Status: New
** Summary changed:
- SCX-3200, scanning fails after migration to Kubuntu 17.10
+ Samsung SCX-3200, SCX-3400, CLX-6260 scanning fails after upgrading to Ubuntu
17.10/18.04
** Tags removed: amd64
** Tags added: bionic regression
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https://bugs.launchpad.net/bugs/1741977
Title:
Samsung SCX-3200, SCX-3400, CLX-6260 scanning fails after upgrading to
Ubuntu 17.10/18.04
Status in sane-backends package in Ubuntu:
Confirmed
Status in sane-backends package in Baltix:
New
Bug description:
A couple of days ago, I upgraded from kubuntu 16.10 to 17.04 and then
to 17.10, including the required reboots. Before the upgrade I was
able to use my printer/scanner SCX-3200 without problems, with 17.10 I
can only use the printer part.
sane-find-scanner finds the scanner
$ sane-find-scanner -q
[...]
product=0x3441 [SCX-3200 Series]) at libusb:003:019
[...]
And when I start scanimage the first time, it can talk to the scanner just
fine:
$ export SANE_DEBUG_XEROX_MFP=255
$ scanimage -L
[sanei_debug] Setting debug level of xerox_mfp to 255.
[xerox_mfp] sane_init: Xerox backend (build 13), version != null, authorize
!= null
[xerox_mfp] sane_xerox_mfp_get_devices: 0x7ffdf4d2e220, 0
[xerox_mfp] list_one_device: libusb:003:018
[xerox_mfp] usb_dev_open: open 0x55d2e393c5d0
[xerox_mfp] :: dev_command(INQUIRY[0x12], 70)
[xerox_mfp] [70] a8 00 43 10 53 61 6d 73 75 6e 67 20 53 61 6d 73 75 6e 67 20
53 43 58 2d 33 32 30 30 20 53 65 72 69 65 73 20 19 33 84 2b 00 00 27 d8 00 00
36 d8 00 01 51 00 00 01 00 00 00 00 36 d8 00 00 36 d8 00 01 05 05 00...
[xerox_mfp] dev_inquiry: found Samsung/Samsung SCX-3200 Series
[xerox_mfp] usb_dev_close: closing dev 0x55d2e393c5d0
device `xerox_mfp:libusb:003:018' is a Samsung Samsung SCX-3200 Series
multi-function peripheral
When I start scanimage a second time it cannot talk to the scanner anymore:
$ scanimage -L
[sanei_debug] Setting debug level of xerox_mfp to 255.
[xerox_mfp] sane_init: Xerox backend (build 13), version != null, authorize
!= null
[xerox_mfp] sane_xerox_mfp_get_devices: 0x7ffe9ae18760, 0
[xerox_mfp] list_one_device: libusb:003:018
[xerox_mfp] usb_dev_open: open 0x56138cfa1870
[xerox_mfp] :: dev_command(INQUIRY[0x12], 70)
[xerox_mfp] usb_dev_request: sanei_usb_read_bulk: Error during device I/O
[xerox_mfp] dev_command: dev_request: Error during device I/O
[xerox_mfp] usb_dev_close: closing dev 0x56138cfa1870
[xerox_mfp] list_one_device: dev_inquiry(libusb:003:018): Error during device
I/O
Unplugging the usb cable and plugging it back in allows scanimage to
talk to the scanner once. After that it fails again. The USB cable is
not a problem, as it worked with 16.10.
I downloaded VueScan and it has not problems to repeatedly scan pages
using the same hw, which also indicates that this is a sw and not a hw
problem. And just to mention it again, printing also works fine using
the same cable. And yes, I tried multiple USB ports. All exhibit the
same behaviour. When I execute scanimage -L once and start VueScan
afterwards, then VueScan also doesn't see the scanner anymore. After
unplugging and replugging the UBS cable and restarting VueScan, it's
able to scan again.
Looks to me like sane doesn't know how to talk to the scanner anymore.
It seems that something get's messed up during the first usb command,
which prevents subsequent usb commands from succeeding.
I just downloaded 16.04.3 LTS and booted it from a USB stick. I can
confirm that the scanner still works with 16.04.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: sane-utils 1.0.27-1~experimental2ubuntu2.1
ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
Uname: Linux 4.13.0-21-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
CurrentDesktop: KDE
Date: Mon Jan 8 20:53:07 2018
InstallationDate: Installed on 2016-04-03 (645 days ago)
InstallationMedia: Kubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
SourcePackage: sane-backends
UpgradeStatus: Upgraded to artful on 2018-01-05 (2 days ago)
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