Ok, I supposed that I had to read further before sending the report, but this is the first time and i was a bit shallow. Thank you for the mail, I'll read the link.
Chris Coulson <chris.coul...@canonical.com> ha scritto: >Thanks, but please read the bug reporting guidelines, particularly the >section about crashes: https://wiki.ubuntu.com/MozillaTeam/Bugs#Crashes >(this is linked from the bug submission form on Launchpad) > >** Changed in: thunderbird (Ubuntu) > Status: New => Invalid > >-- >You received this bug notification because you are subscribed to the bug >report. >https://bugs.launchpad.net/bugs/898362 > >Title: > thunderbird crashes on startup > >Status in “thunderbird” package in Ubuntu: > Invalid > >Bug description: > output of $ubuntu-bug thunderbird > > ERROR: hook /usr/share/apport/package-hooks//thunderbird.py crashed: > Traceback (most recent call last): > File "/usr/lib/python2.7/dist-packages/apport/report.py", line 670, in > add_hooks_info > symb['add_info'](self, ui) > File "/usr/share/apport/package-hooks//thunderbird.py", line 873, in > add_info > populate_item(prefix + "IncompatibleExtensions", > profile.dump_active_but_incompatible_extensions()) > File "/usr/share/apport/package-hooks//thunderbird.py", line 696, in > dump_active_but_incompatible_extensions > if extension.active_but_incompatible: > File "/usr/share/apport/package-hooks//thunderbird.py", line 520, in > active_but_incompatible > return self.active and (self.cur_appver != None and > compare_versions(self.cur_appver, self.min_appver) == -1 or > compare_versions(self.cur_appver, self.max_appver) == 1) > File "/usr/share/apport/package-hooks//thunderbird.py", line 207, in > compare_versions > raise VersionCompareFailed(saved_a, saved_b, e) > VersionCompareFailed: Failed to compare versions A = Safe Mode, B = 6.0a1 > (invalid literal for int() with base 10: '') > > > lsb_release -rd > Description: Ubuntu 11.10 > Release: 11.10 > > > apt-cache policy thunderbird > thunderbird: > Installed: 8.0+build1-0ubuntu0.11.10.1 > Candidate: 8.0+build1-0ubuntu0.11.10.1 > Version table: > *** 8.0+build1-0ubuntu0.11.10.1 0 > 500 http://security.ubuntu.com/ubuntu/ oneiric-security/main i386 > Packages > > > 500 http://archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 > Packages > 500 http://it.archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 > Packages > 100 /var/lib/dpkg/status > 7.0.1+build1+nobinonly-0ubuntu1 0 > 500 http://archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages > 500 http://it.archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages > > > I expect the software to open, while I always get the mozilla crash report > window > > ProblemType: Bug > DistroRelease: Ubuntu 11.10 > Package: thunderbird 8.0+build1-0ubuntu0.11.10.1 > ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6 > Uname: Linux 3.0.0-13-generic i686 > ApportVersion: 1.23-0ubuntu4 > Architecture: i386 > BuildID: 20111124200334 > Date: Wed Nov 30 22:16:22 2011 > InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1) > ProcEnviron: > PATH=(custom, no user) > LANG=en_US.UTF-8 > SHELL=/bin/bash > Profiles: Profile0 (Default) - LastVersion=Safe Mode/Safe Mode (Out of date) > SourcePackage: thunderbird > UpgradeStatus: Upgraded to oneiric on 2011-10-25 (36 days ago) > >To manage notifications about this bug go to: >https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/898362/+subscriptions -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to thunderbird in Ubuntu. https://bugs.launchpad.net/bugs/898362 Title: thunderbird crashes on startup Status in “thunderbird” package in Ubuntu: Invalid Bug description: output of $ubuntu-bug thunderbird ERROR: hook /usr/share/apport/package-hooks//thunderbird.py crashed: Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/apport/report.py", line 670, in add_hooks_info symb['add_info'](self, ui) File "/usr/share/apport/package-hooks//thunderbird.py", line 873, in add_info populate_item(prefix + "IncompatibleExtensions", profile.dump_active_but_incompatible_extensions()) File "/usr/share/apport/package-hooks//thunderbird.py", line 696, in dump_active_but_incompatible_extensions if extension.active_but_incompatible: File "/usr/share/apport/package-hooks//thunderbird.py", line 520, in active_but_incompatible return self.active and (self.cur_appver != None and compare_versions(self.cur_appver, self.min_appver) == -1 or compare_versions(self.cur_appver, self.max_appver) == 1) File "/usr/share/apport/package-hooks//thunderbird.py", line 207, in compare_versions raise VersionCompareFailed(saved_a, saved_b, e) VersionCompareFailed: Failed to compare versions A = Safe Mode, B = 6.0a1 (invalid literal for int() with base 10: '') lsb_release -rd Description: Ubuntu 11.10 Release: 11.10 apt-cache policy thunderbird thunderbird: Installed: 8.0+build1-0ubuntu0.11.10.1 Candidate: 8.0+build1-0ubuntu0.11.10.1 Version table: *** 8.0+build1-0ubuntu0.11.10.1 0 500 http://security.ubuntu.com/ubuntu/ oneiric-security/main i386 Packages 500 http://archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages 500 http://it.archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages 100 /var/lib/dpkg/status 7.0.1+build1+nobinonly-0ubuntu1 0 500 http://archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages 500 http://it.archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages I expect the software to open, while I always get the mozilla crash report window ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: thunderbird 8.0+build1-0ubuntu0.11.10.1 ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6 Uname: Linux 3.0.0-13-generic i686 ApportVersion: 1.23-0ubuntu4 Architecture: i386 BuildID: 20111124200334 Date: Wed Nov 30 22:16:22 2011 InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1) ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=Safe Mode/Safe Mode (Out of date) SourcePackage: thunderbird UpgradeStatus: Upgraded to oneiric on 2011-10-25 (36 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/898362/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
