Public bug reported:
I'm trying to connect Canon MF4700 Series. i follow most of the instructions
from the web.
i almost done. I have found the driver from the manufactures web page. I
install the driver using the command "bash install.sh". it's work fine. but at
the end. its show Canon printer set up utility and ask me to select the
connection protocol if via network or Internet or a USB. My printer connection
via USB connection. but it doesn't show any USB URI device to select. please
hepl. i check if the printers.
I'm attaching most of the command line configuration.
lsb_release -rd
Description: Ubuntu 16.04.3 LTS
Release: 16.04
apt-cache policy pkgname
pt-cache policy pkgnam
N: Unable to locate package pkgnam
usb kernel:
$ lsmod | grep usb
rtsx_usb_ms 20480 0
memstick 16384 1 rtsx_usb_ms
btusb 45056 0
btrtl 16384 1 btusb
btbcm 16384 1 btusb
btintel 16384 1 btusb
bluetooth 557056 31 btrtl,btintel,bnep,btbcm,rfcomm,btusb
rtsx_usb_sdmmc 28672 0
rtsx_usb 20480 2 rtsx_usb_sdmmc,rtsx_usb_ms
usbhid 53248 0
hid 118784 4 i2c_hid,hid_generic,usbhid,hid_multitouch
lsusb:
$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 007: ID 1c7a:0570 LighTuning Technology Inc.
Bus 001 Device 006: ID 04f2:b5f7 Chicony Electronics Co., Ltd
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 004: ID 8087:0a2a Intel Corp.
Bus 001 Device 002: ID 04f3:00a4 Elan Microelectronics Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
tail -f /var/log/syslog:
$ tail -f /var/log/syslog
Dec 4 20:36:33 talal-Swift-SF113-31 kernel: [24568.532856] usb 1-2: new
high-speed USB device number 114 using xhci_hcd
Dec 4 20:36:36 talal-Swift-SF113-31 kernel: [24571.772759] usb 1-2: new
high-speed USB device number 125 using xhci_hcd
Dec 4 20:37:27 talal-Swift-SF113-31 kernel: [24622.873751] usb 1-2: new
high-speed USB device number 52 using xhci_hcd
Dec 4 20:38:32 talal-Swift-SF113-31 kernel: [24687.318305] usb 1-2: new
high-speed USB device number 19 using xhci_hcd
Dec 4 20:40:37 talal-Swift-SF113-31 kernel: [24812.071640] usb 1-2: new
high-speed USB device number 63 using xhci_hcd
Dec 4 20:43:09 talal-Swift-SF113-31 kernel: [24964.567220] usb 1-2: new
high-speed USB device number 79 using xhci_hcd
Dec 4 20:43:52 talal-Swift-SF113-31 kernel: [25007.733124] usb 1-2: new
high-speed USB device number 99 using xhci_hcd
Dec 4 20:47:20 talal-Swift-SF113-31 kernel: [25215.163150] usb 1-2: new
high-speed USB device number 57 using xhci_hcd
Dec 4 20:53:55 talal-Swift-SF113-31 gnome-session[1195]: **
(zeitgeist-datahub:1728): WARNING **: zeitgeist-datahub.vala:212: Error during
inserting events: GDBus.Error:org.gnome.zeitgeist.EngineError.InvalidArgument:
Incomplete event: interpretation, manifestation and actor are required
Dec 4 21:06:13 talal-Swift-SF113-31 kernel: [26348.910869] usb 1-2: new
high-speed USB device number 30 using xhci_hcd
^C
end
$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
ls: cannot access '/dev/usb/lp*': No such file or directory
crw-rw-r-- 1 root root 189, 0 Dec 4 13:47 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 1 Dec 4 13:47 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 3 Dec 4 13:47 /dev/bus/usb/001/004
crw-rw-r-- 1 root root 189, 4 Dec 4 13:47 /dev/bus/usb/001/005
crw-rw-r-- 1 root root 189, 5 Dec 4 13:47 /dev/bus/usb/001/006
crw-rw-r-- 1 root root 189, 6 Dec 4 13:47 /dev/bus/usb/001/007
crw-rw-r-- 1 root root 189, 128 Dec 4 13:47 /dev/bus/usb/002/001
sudo usb_printerid /dev/usb/lp0
[sudo] password for talal:
Error: No such file or directory: can't open '/dev/usb/lp0'
$ sudo usb_printerid /dev/usb/lp1
Error: No such file or directory: can't open '/dev/usb/lp1'
$ lpinfo -v
network beh
network lpd
network ipps
network https
network http
network socket
direct hp
network ipp14
network ipp
direct hpfax
please help me.
my regards,
Talal
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4
ProcVersionSignature: Ubuntu 4.10.0-40.44~16.04.1-generic 4.10.17
Uname: Linux 4.10.0-40-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Dec 4 20:53:19 2017
InstallationDate: Installed on 2017-11-30 (3 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No
destinations added.
MachineType: Acer Swift SF113-31
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-40-generic.efi.signed
root=/dev/mmcblk0p5 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/06/2017
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: V1.07
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: ASAHI_AP
dmi.board.vendor: APL
dmi.board.version: V1.07
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnINSYDECorp.:bvrV1.07:bd09/06/2017:svnAcer:pnSwiftSF113-31:pvrV1.07:rvnAPL:rnASAHI_AP:rvrV1.07:cvnAcer:ct10:cvrChassisVersion:
dmi.product.name: Swift SF113-31
dmi.product.version: V1.07
dmi.sys.vendor: Acer
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apparmor apport-bug xenial
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1736213
Title:
ubuntu can't detect usb canon MF4700 printer
Status in cups package in Ubuntu:
New
Bug description:
I'm trying to connect Canon MF4700 Series. i follow most of the instructions
from the web.
i almost done. I have found the driver from the manufactures web page. I
install the driver using the command "bash install.sh". it's work fine. but at
the end. its show Canon printer set up utility and ask me to select the
connection protocol if via network or Internet or a USB. My printer connection
via USB connection. but it doesn't show any USB URI device to select. please
hepl. i check if the printers.
I'm attaching most of the command line configuration.
lsb_release -rd
Description: Ubuntu 16.04.3 LTS
Release: 16.04
apt-cache policy pkgname
pt-cache policy pkgnam
N: Unable to locate package pkgnam
usb kernel:
$ lsmod | grep usb
rtsx_usb_ms 20480 0
memstick 16384 1 rtsx_usb_ms
btusb 45056 0
btrtl 16384 1 btusb
btbcm 16384 1 btusb
btintel 16384 1 btusb
bluetooth 557056 31 btrtl,btintel,bnep,btbcm,rfcomm,btusb
rtsx_usb_sdmmc 28672 0
rtsx_usb 20480 2 rtsx_usb_sdmmc,rtsx_usb_ms
usbhid 53248 0
hid 118784 4 i2c_hid,hid_generic,usbhid,hid_multitouch
lsusb:
$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 007: ID 1c7a:0570 LighTuning Technology Inc.
Bus 001 Device 006: ID 04f2:b5f7 Chicony Electronics Co., Ltd
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 004: ID 8087:0a2a Intel Corp.
Bus 001 Device 002: ID 04f3:00a4 Elan Microelectronics Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
tail -f /var/log/syslog:
$ tail -f /var/log/syslog
Dec 4 20:36:33 talal-Swift-SF113-31 kernel: [24568.532856] usb 1-2: new
high-speed USB device number 114 using xhci_hcd
Dec 4 20:36:36 talal-Swift-SF113-31 kernel: [24571.772759] usb 1-2: new
high-speed USB device number 125 using xhci_hcd
Dec 4 20:37:27 talal-Swift-SF113-31 kernel: [24622.873751] usb 1-2: new
high-speed USB device number 52 using xhci_hcd
Dec 4 20:38:32 talal-Swift-SF113-31 kernel: [24687.318305] usb 1-2: new
high-speed USB device number 19 using xhci_hcd
Dec 4 20:40:37 talal-Swift-SF113-31 kernel: [24812.071640] usb 1-2: new
high-speed USB device number 63 using xhci_hcd
Dec 4 20:43:09 talal-Swift-SF113-31 kernel: [24964.567220] usb 1-2: new
high-speed USB device number 79 using xhci_hcd
Dec 4 20:43:52 talal-Swift-SF113-31 kernel: [25007.733124] usb 1-2: new
high-speed USB device number 99 using xhci_hcd
Dec 4 20:47:20 talal-Swift-SF113-31 kernel: [25215.163150] usb 1-2: new
high-speed USB device number 57 using xhci_hcd
Dec 4 20:53:55 talal-Swift-SF113-31 gnome-session[1195]: **
(zeitgeist-datahub:1728): WARNING **: zeitgeist-datahub.vala:212: Error during
inserting events: GDBus.Error:org.gnome.zeitgeist.EngineError.InvalidArgument:
Incomplete event: interpretation, manifestation and actor are required
Dec 4 21:06:13 talal-Swift-SF113-31 kernel: [26348.910869] usb 1-2: new
high-speed USB device number 30 using xhci_hcd
^C
end
$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
ls: cannot access '/dev/usb/lp*': No such file or directory
crw-rw-r-- 1 root root 189, 0 Dec 4 13:47 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 1 Dec 4 13:47 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 3 Dec 4 13:47 /dev/bus/usb/001/004
crw-rw-r-- 1 root root 189, 4 Dec 4 13:47 /dev/bus/usb/001/005
crw-rw-r-- 1 root root 189, 5 Dec 4 13:47 /dev/bus/usb/001/006
crw-rw-r-- 1 root root 189, 6 Dec 4 13:47 /dev/bus/usb/001/007
crw-rw-r-- 1 root root 189, 128 Dec 4 13:47 /dev/bus/usb/002/001
sudo usb_printerid /dev/usb/lp0
[sudo] password for talal:
Error: No such file or directory: can't open '/dev/usb/lp0'
$ sudo usb_printerid /dev/usb/lp1
Error: No such file or directory: can't open '/dev/usb/lp1'
$ lpinfo -v
network beh
network lpd
network ipps
network https
network http
network socket
direct hp
network ipp14
network ipp
direct hpfax
please help me.
my regards,
Talal
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4
ProcVersionSignature: Ubuntu 4.10.0-40.44~16.04.1-generic 4.10.17
Uname: Linux 4.10.0-40-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Dec 4 20:53:19 2017
InstallationDate: Installed on 2017-11-30 (3 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64
(20170801)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No
destinations added.
MachineType: Acer Swift SF113-31
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-40-generic.efi.signed
root=/dev/mmcblk0p5 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/06/2017
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: V1.07
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: ASAHI_AP
dmi.board.vendor: APL
dmi.board.version: V1.07
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnINSYDECorp.:bvrV1.07:bd09/06/2017:svnAcer:pnSwiftSF113-31:pvrV1.07:rvnAPL:rnASAHI_AP:rvrV1.07:cvnAcer:ct10:cvrChassisVersion:
dmi.product.name: Swift SF113-31
dmi.product.version: V1.07
dmi.sys.vendor: Acer
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