Kai: So you are saying the sound card is buggy on a hardware level? Does this only affect XPS13's or are other Laptops possibly affected too? I guess all that are using the same soundcard?
How about communicating this to Dell? Or isn't this their fault? Is the vendor of the sound card to fault? Or is it the headphone jack? Is a component at fault I could swap on my own? Daniel: Sry but on all my other laptops even lower end ones this works satisfying, this is no excuse for Dell selling me this in a flagship model. This is like selling me a crappy Display and telling me for a good Display I should use an external one anyway as any Laptop Display is worse than something I could connect via HDMI. Furthermore blocking one USB port of only two is not an option for me ... apart from the fact that this is an ultra compact laptop I do not want to attach any obstacles to. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1654448 Title: XPS 13 9360 and 9350, Realtek ALC3246, Headphone audio hiss Status in Dell Sputnik: Confirmed Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: In Progress Status in pulseaudio package in Ubuntu: Confirmed Bug description: Pertaining to 16.04 on a dell XPS 13 9360 ii alsa-base 1.0.25+dfsg-0ubuntu5 Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic. When headphones are plugged in, there is a clearly audible hiss (white noise). This is present as soon as the headphones are plugged in, whether 'headphones' or 'headset' are selected from the pop-up box. Using alsamixer to debug the issue reveals that it is related to "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If this is changed to: 10.00, 10.00 (one notch up) the hiss disappears. 20.00, 20.00 cause a louder hiss and 30.00, 30.00 causes an even louder hiss with high frequency audio artifacts. When the headphones are removed and plugged back in the Headphone Mic Boost setting returns to dB gain 0 and the problem also returns. This (problem and workaround) has been reported in the wild: https://news.ycombinator.com/item?id=13050843 and https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/ for example To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1654448/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
