Public bug reported:

I have had no sound since original (fairly recent) purchase. I purchased
online from Dell.
Sound preferences were originally showing in upper right hand corner of
the screen, but the sliders for changing volume were grayed out, and
choosing sound test had no audible or visual result.

Now sound preferences are not showing in upper right corner at all, and
system preferences --> sound no longer shows 'sound test' as an option.

I tried to fix original problem myself by killing then re-starting pulseaudio
No effect. Also I tried commands 

apt-get purge pulseaudio 
and then later 
apt-get install pulseaudio

it seemed to be after that when the sound preferences stopped showing in
upper right corner, but I also did a general ubuntu update at the same
time (and there is still a restart required for update for 'Latitude
E5X60 System Update' 68614)

Release: Ubuntu 16.04.2 LTS
Package: N: Unable to locate package pkgname

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-72.93-generic 4.4.49
Uname: Linux 4.4.0-72-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  clare      2105 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Apr 18 22:44:33 2017
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-trusty-amd64-osp1-20150720-0
InstallationDate: Installed on 2017-01-05 (104 days ago)
InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 
20150720-04:06
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  clare      2105 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Precision 3510, Realtek ALC3235, Speaker, Internal] No sound at all
UpgradeStatus: Upgraded to xenial on 2017-02-10 (67 days ago)
dmi.bios.date: 08/26/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.9.4
dmi.board.name: 0FFPFD
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: 
dmi:bvnDellInc.:bvr1.9.4:bd08/26/2016:svnDellInc.:pnPrecision3510:pvr:rvnDellInc.:rn0FFPFD:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Precision 3510
dmi.sys.vendor: Dell Inc.

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug xenial

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1683990

Title:
  [Precision 3510, Realtek ALC3235, Speaker, Internal] No sound at all

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  I have had no sound since original (fairly recent) purchase. I
  purchased online from Dell.

  Sound preferences were originally showing in upper right hand corner
  of the screen, but the sliders for changing volume were grayed out,
  and choosing sound test had no audible or visual result.

  Now sound preferences are not showing in upper right corner at all,
  and system preferences --> sound no longer shows 'sound test' as an
  option.

  I tried to fix original problem myself by killing then re-starting pulseaudio
  No effect. Also I tried commands 

  apt-get purge pulseaudio 
  and then later 
  apt-get install pulseaudio

  it seemed to be after that when the sound preferences stopped showing
  in upper right corner, but I also did a general ubuntu update at the
  same time (and there is still a restart required for update for
  'Latitude E5X60 System Update' 68614)

  Release: Ubuntu 16.04.2 LTS
  Package: N: Unable to locate package pkgname

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.4.0-72.93-generic 4.4.49
  Uname: Linux 4.4.0-72-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  clare      2105 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Tue Apr 18 22:44:33 2017
  DistributionChannelDescriptor:
   # This is a distribution channel descriptor
   # For more information see 
http://wiki.ubuntu.com/DistributionChannelDescriptor
   canonical-oem-somerville-trusty-amd64-osp1-20150720-0
  InstallationDate: Installed on 2017-01-05 (104 days ago)
  InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 
20150720-04:06
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  clare      2105 F.... pulseaudio
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [Precision 3510, Realtek ALC3235, Speaker, Internal] No sound at all
  UpgradeStatus: Upgraded to xenial on 2017-02-10 (67 days ago)
  dmi.bios.date: 08/26/2016
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.9.4
  dmi.board.name: 0FFPFD
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr1.9.4:bd08/26/2016:svnDellInc.:pnPrecision3510:pvr:rvnDellInc.:rn0FFPFD:rvrA00:cvnDellInc.:ct9:cvr:
  dmi.product.name: Precision 3510
  dmi.sys.vendor: Dell Inc.

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