Hello - Thank you for the bug report! You'll have to provide some more information about what you were doing to get into this state. Is it triggered by a certain web page? We'll need more descriptive info before we can take any actions.
** Information type changed from Private Security to Public ** Changed in: firefox (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1646852 Title: site crashes. nothing work. you cannot do anything, cursor not work, all are Dead. Status in firefox package in Ubuntu: Incomplete Bug description: at any time browser stop working. you cannot do anything. it hangs totally. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: firefox 50.0.2+build1-0ubuntu0.16.04.1 ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24 Uname: Linux 4.4.0-47-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: sumali 2224 F.... pulseaudio BuildID: 20161130094234 Channel: Unavailable CurrentDesktop: Unity Date: Fri Dec 2 19:40:14 2016 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2016-10-15 (47 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) IpRoute: default via 192.168.1.1 dev wlo1 proto static metric 600 169.254.0.0/16 dev wlo1 scope link metric 1000 192.168.1.0/24 dev wlo1 proto kernel scope link src 192.168.1.19 metric 600 Locales: extensions.sqlite corrupt or missing Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so PrefSources: prefs.js ProcEnviron: LANGUAGE=en_IN:en PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_IN SHELL=/bin/bash Profiles: Profile0 (Default) - LastVersion=50.0.2/20161130094234 (In use) RunningIncompatibleAddons: False SourcePackage: firefox Themes: extensions.sqlite corrupt or missing UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/27/2011 dmi.bios.vendor: Hewlett-Packard dmi.bios.version: F.22 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 3674 dmi.board.vendor: Hewlett-Packard dmi.board.version: 28.37 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnHewlett-Packard:bvrF.22:bd07/27/2011:svnHewlett-Packard:pnHP630NotebookPC:pvr058A100000004C10002600000:rvnHewlett-Packard:rn3674:rvr28.37:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP 630 Notebook PC dmi.product.version: 058A100000004C10002600000 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1646852/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp