** Description changed: OS: Xubuntu 16.04.1 Printer Device: Brother DCP1610W My printer is not working on my desktop. I've installed both drivers under "printer" in the following link: http://support.brother.com/g/b/downloadlist.aspx?c=as_ot&lang=en&prod=dcp1610w_eu_as&os=128 The scanner works perfectly fine. I should mention that I've it working on my laptop with exactly the same drivers and OS. After clicking on "Print", the job status is "completed" but nothing gets printed. I can't print test pages. + + Any idea what might be happening and I should I go about fixing this? Here are the outputs of [CODE]tail -f /var/log/syslog [/CODE] before and after plugging my printer: [CODE]Aug 19 11:50:26 mypc kernel: [ 124.382330] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:50:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (30s) Aug 19 11:51:20 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (60s) Aug 19 11:51:36 mypc kernel: [ 193.883546] usb 3-10.3: USB disconnect, device number 5 Aug 19 11:51:36 mypc kernel: [ 193.883747] usblp1: removed Aug 19 11:51:36 mypc udev-configure-printer[5268]: remove /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of detected printer: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of print queue: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:36 mypc udev-configure-printer[5268]: Queue ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI Aug 19 11:51:36 mypc udev-configure-printer[5268]: Disabled printer ipp://localhost/printers/Brother-DCP-1610W-series as the corresponding device was unplugged or turned off Aug 19 11:51:40 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:43 mypc kernel: [ 200.962335] usb 3-10.3: new high-speed USB device number 6 using xhci_hcd Aug 19 11:51:43 mypc kernel: [ 201.051201] usb 3-10.3: New USB device found, idVendor=04f9, idProduct=035b Aug 19 11:51:43 mypc kernel: [ 201.051204] usb 3-10.3: New USB device strings: Mfr=0, Product=0, SerialNumber=3 Aug 19 11:51:43 mypc kernel: [ 201.051205] usb 3-10.3: SerialNumber: E74230B5N526398 Aug 19 11:51:43 mypc kernel: [ 201.053024] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:51:43 mypc systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci0000:00-0000:00:14.0-usb3-3\x2d10-3\x2d10.3)... Aug 19 11:51:43 mypc udev-configure-printer[5285]: add /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:43 mypc udev-configure-printer[5285]: device devpath is /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:43 mypc udev-configure-printer[5285]: MFG:Brother MDL:DCP-1610W series SERN:- serial:E74230B5N526398 Aug 19 11:51:43 mypc kernel: [ 201.078847] audit_printk_skb: 63 callbacks suppressed Aug 19 11:51:43 mypc kernel: [ 201.078850] audit: type=1400 audit(1471603903.429:118): apparmor="DENIED" operation="open" profile="/usr/sbin/ippusbxd" name="/etc/ld.so.preload" pid=5299 comm="ippusbxd" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:47 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:48 mypc kernel: [ 206.136838] audit: type=1400 audit(1471603908.485:119): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-exec" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.137116] audit: type=1400 audit(1471603908.485:120): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-deviced" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.140017] audit: type=1400 audit(1471603908.489:121): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5311 comm="ipp" requested_mask="r" denied_mask="r" fsuid=7 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.145184] audit: type=1400 audit(1471603908.493:122): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5314 comm="serial" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.148449] audit: type=1400 audit(1471603908.497:123): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5316 comm="ipps" requested_mask="r" denied_mask="r" fsuid=7 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.150067] audit: type=1400 audit(1471603908.497:124): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5320 comm="usb" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.156124] usblp1: removed Aug 19 11:51:48 mypc kernel: [ 206.163011] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:51:48 mypc hp[5313]: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:48 mypc python3: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI contains USB serial number Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI match: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398 Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI of detected printer: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI of print queue: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:48 mypc udev-configure-printer[5285]: Queue ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI Aug 19 11:51:48 mypc udev-configure-printer[5285]: Re-enabled printer ipp://localhost/printers/Brother-DCP-1610W-series Aug 19 11:51:48 mypc systemd[1]: Started Automatic USB/Bluetooth printer setup (-devices-pci0000:00-0000:00:14.0-usb3-3\x2d10-3\x2d10.3). Aug 19 11:51:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (90s) ^C[/CODE] - My printer is the Brother-DCP 1610w. I can scan perfectly fine with it, - it's just the printing that's not working. Under "Printers", I see the - printer there with the green check-mark, though after asking to print - something, nothing happens. + -------------------------------- - Any idea what might be happening and I should I go about fixing this? - EDIT: If I go to "Printers", I see the jobs as "completed". - - EDIT2: Doing `sudo cat /etc/cups/printers.conf` while the printer is turned OFF gives me the following: [CODE]# Printer configuration file for CUPS v2.1.3 # Written by cupsd # DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING <DefaultPrinter Brother-DCP-1610W-series> UUID urn:uuid:3f49b902-e331-31f5-558a-cf8be931977d Info Brother DCP-1610W series Location mypc MakeModel Brother DCP-1610W for CUPS DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398 State Stopped StateMessage Unplugged or turned off StateTime 1471611395 ConfigTime 1471603824 Reason paused Type 8392708 Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy retry-job </DefaultPrinter> <Printer DCP1610W> UUID urn:uuid:b62f3751-a91c-39b0-59ee-2fb82efd5755 Info DCP1610W MakeModel Brother DCP-1610W for CUPS DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398 State Stopped StateMessage Unplugged or turned off StateTime 1471611395 ConfigTime 1471606686 Reason paused Type 8392708 Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy retry-job </Printer>[/CODE] With the printer ON, I get: [CODE]# Printer configuration file for CUPS v2.1.3 # Written by cupsd # DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING <DefaultPrinter Brother-DCP-1610W-series> UUID urn:uuid:3f49b902-e331-31f5-558a-cf8be931977d Info Brother DCP-1610W series Location mypc MakeModel Brother DCP-1610W for CUPS DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398 State Idle StateTime 1471702911 ConfigTime 1471603824 Type 8392708 Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy retry-job </DefaultPrinter> <Printer DCP1610W> UUID urn:uuid:b62f3751-a91c-39b0-59ee-2fb82efd5755 Info DCP1610W MakeModel Brother DCP-1610W for CUPS DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398 State Idle StateTime 1471702911 ConfigTime 1471606686 Type 8392708 Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy retry-job </Printer>[/CODE] I've also tried to print via wireless, but the same thing happens, job status is "completed" but nothing gets printed.
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1620038 Title: Printing job is "completed" but nothing gets printed Status in cups package in Ubuntu: New Bug description: OS: Xubuntu 16.04.1 Printer Device: Brother DCP1610W My printer is not working on my desktop. I've installed both drivers under "printer" in the following link: http://support.brother.com/g/b/downloadlist.aspx?c=as_ot&lang=en&prod=dcp1610w_eu_as&os=128 The scanner works perfectly fine. I should mention that I've it working on my laptop with exactly the same drivers and OS. After clicking on "Print", the job status is "completed" but nothing gets printed. I can't print test pages. Any idea what might be happening and I should I go about fixing this? Here are the outputs of [CODE]tail -f /var/log/syslog [/CODE] before and after plugging my printer: [CODE]Aug 19 11:50:26 mypc kernel: [ 124.382330] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:50:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (30s) Aug 19 11:51:20 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (60s) Aug 19 11:51:36 mypc kernel: [ 193.883546] usb 3-10.3: USB disconnect, device number 5 Aug 19 11:51:36 mypc kernel: [ 193.883747] usblp1: removed Aug 19 11:51:36 mypc udev-configure-printer[5268]: remove /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of detected printer: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of print queue: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:36 mypc udev-configure-printer[5268]: Queue ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI Aug 19 11:51:36 mypc udev-configure-printer[5268]: Disabled printer ipp://localhost/printers/Brother-DCP-1610W-series as the corresponding device was unplugged or turned off Aug 19 11:51:40 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:43 mypc kernel: [ 200.962335] usb 3-10.3: new high-speed USB device number 6 using xhci_hcd Aug 19 11:51:43 mypc kernel: [ 201.051201] usb 3-10.3: New USB device found, idVendor=04f9, idProduct=035b Aug 19 11:51:43 mypc kernel: [ 201.051204] usb 3-10.3: New USB device strings: Mfr=0, Product=0, SerialNumber=3 Aug 19 11:51:43 mypc kernel: [ 201.051205] usb 3-10.3: SerialNumber: E74230B5N526398 Aug 19 11:51:43 mypc kernel: [ 201.053024] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:51:43 mypc systemd[1]: Starting Automatic USB/Bluetooth printer setup (-devices-pci0000:00-0000:00:14.0-usb3-3\x2d10-3\x2d10.3)... Aug 19 11:51:43 mypc udev-configure-printer[5285]: add /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:43 mypc udev-configure-printer[5285]: device devpath is /devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3 Aug 19 11:51:43 mypc udev-configure-printer[5285]: MFG:Brother MDL:DCP-1610W series SERN:- serial:E74230B5N526398 Aug 19 11:51:43 mypc kernel: [ 201.078847] audit_printk_skb: 63 callbacks suppressed Aug 19 11:51:43 mypc kernel: [ 201.078850] audit: type=1400 audit(1471603903.429:118): apparmor="DENIED" operation="open" profile="/usr/sbin/ippusbxd" name="/etc/ld.so.preload" pid=5299 comm="ippusbxd" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:47 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:48 mypc kernel: [ 206.136838] audit: type=1400 audit(1471603908.485:119): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-exec" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.137116] audit: type=1400 audit(1471603908.485:120): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-deviced" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.140017] audit: type=1400 audit(1471603908.489:121): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5311 comm="ipp" requested_mask="r" denied_mask="r" fsuid=7 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.145184] audit: type=1400 audit(1471603908.493:122): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5314 comm="serial" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.148449] audit: type=1400 audit(1471603908.497:123): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5316 comm="ipps" requested_mask="r" denied_mask="r" fsuid=7 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.150067] audit: type=1400 audit(1471603908.497:124): apparmor="DENIED" operation="open" profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5320 comm="usb" requested_mask="r" denied_mask="r" fsuid=0 ouid=0 Aug 19 11:51:48 mypc kernel: [ 206.156124] usblp1: removed Aug 19 11:51:48 mypc kernel: [ 206.163011] usblp 3-10.3:1.0: usblp1: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B Aug 19 11:51:48 mypc hp[5313]: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:48 mypc python3: io/hpmud/pp.c 627: unable to read device-id ret=-1 Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI contains USB serial number Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI match: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398 Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI of detected printer: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI of print queue: usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother dcp 1610w series serial e74230b5n526398 Aug 19 11:51:48 mypc udev-configure-printer[5285]: Queue ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI Aug 19 11:51:48 mypc udev-configure-printer[5285]: Re-enabled printer ipp://localhost/printers/Brother-DCP-1610W-series Aug 19 11:51:48 mypc systemd[1]: Started Automatic USB/Bluetooth printer setup (-devices-pci0000:00-0000:00:14.0-usb3-3\x2d10-3\x2d10.3). Aug 19 11:51:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for inactivity (90s) ^C[/CODE] -------------------------------- Doing `sudo cat /etc/cups/printers.conf` while the printer is turned OFF gives me the following: [CODE]# Printer configuration file for CUPS v2.1.3 # Written by cupsd # DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING <DefaultPrinter Brother-DCP-1610W-series> UUID urn:uuid:3f49b902-e331-31f5-558a-cf8be931977d Info Brother DCP-1610W series Location mypc MakeModel Brother DCP-1610W for CUPS DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398 State Stopped StateMessage Unplugged or turned off StateTime 1471611395 ConfigTime 1471603824 Reason paused Type 8392708 Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy retry-job </DefaultPrinter> <Printer DCP1610W> UUID urn:uuid:b62f3751-a91c-39b0-59ee-2fb82efd5755 Info DCP1610W MakeModel Brother DCP-1610W for CUPS DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398 State Stopped StateMessage Unplugged or turned off StateTime 1471611395 ConfigTime 1471606686 Reason paused Type 8392708 Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy retry-job </Printer>[/CODE] With the printer ON, I get: [CODE]# Printer configuration file for CUPS v2.1.3 # Written by cupsd # DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING <DefaultPrinter Brother-DCP-1610W-series> UUID urn:uuid:3f49b902-e331-31f5-558a-cf8be931977d Info Brother DCP-1610W series Location mypc MakeModel Brother DCP-1610W for CUPS DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398 State Idle StateTime 1471702911 ConfigTime 1471603824 Type 8392708 Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy retry-job </DefaultPrinter> <Printer DCP1610W> UUID urn:uuid:b62f3751-a91c-39b0-59ee-2fb82efd5755 Info DCP1610W MakeModel Brother DCP-1610W for CUPS DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398 State Idle StateTime 1471702911 ConfigTime 1471606686 Type 8392708 Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy retry-job </Printer>[/CODE] I've also tried to print via wireless, but the same thing happens, job status is "completed" but nothing gets printed. 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