Joseph S Tate, thank you for reporting this and helping make Ubuntu better. As per http://www.dell.com/support/home/us/en/04/product- support/product/xps-12-9q33/drivers an update to your computer's buggy and outdated BIOS is available (A08). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?
If it doesn't, could you please both specify what happened, and provide the output of the following terminal command: sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette . Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. Once the BIOS is updated, if the problem is still reproducible, and the information above is provided, then please mark this report Status New. Otherwise, please mark this as Invalid. Thank you for your understanding. ** Changed in: xserver-xorg-video-intel (Ubuntu) Importance: Critical => Low ** Changed in: xserver-xorg-video-intel (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xserver-xorg-video-intel in Ubuntu. https://bugs.launchpad.net/bugs/1287396 Title: [hsw mesa] GPU lockup IPEHR: 0x7a000003 Status in xserver-xorg-video-intel package in Ubuntu: Incomplete Bug description: I'm not sure if this is a bug in the driver or the kde lock subsystem. The system was powering down the display because of timeout, when I interrupted it. Got a black screen with the cursor. Cursor would move as I moved the mouse, but nothing else would display, despite hitting alt-tab, esc, and other keys. I hit ctl-alt-backspace and was prompted to file this bug. ProblemType: Crash DistroRelease: Ubuntu 14.04 Package: xserver-xorg-video-intel 2:2.99.910-0ubuntu1 ProcVersionSignature: Ubuntu 3.12.0-7.15-generic 3.12.4 Uname: Linux 3.12.0-7-generic x86_64 .tmp.unity.support.test.0: ApportVersion: 2.13.2-0ubuntu5 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: kwin Date: Mon Mar 3 16:38:24 2014 DistUpgraded: 2014-02-20 22:35:53,373 ERROR got an error from dpkg for pkg: 'gcc-4.9-base': 'no package named `gcc-4.9-base' is installed, cannot configure' DistroCodename: trusty DistroVariant: ubuntu DuplicateSignature: GPU lockup IPEHR: 0x7a000003 IPEHR: 0x0b140001 Ubuntu 14.04 ExecutablePath: /usr/share/apport/apport-gpu-error-intel.py ExtraDebuggingInterest: Yes GpuHangFrequency: This is the first time GraphicsCard: Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller]) Subsystem: Dell Device [1028:05e3] InstallationDate: Installed on 2014-02-20 (10 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) InterpreterPath: /usr/bin/python3.4 LightdmGreeterLog: QInotifyFileSystemWatcherEngine::addPaths: inotify_add_watch failed: No such file or directory QFileSystemWatcher: failed to add paths: /var/lib/lightdm/.config/ibus/bus Bus::open: Can not get ibus-daemon's address. IBusInputContext::createInputContext: no connection to ibus-daemon file:///usr/share/kde4/apps/lightdm-kde-greeter/themes/userbar/main.qml:135: Unable to assign [undefined] to QString usersession LightdmGreeterLogOld: QInotifyFileSystemWatcherEngine::addPaths: inotify_add_watch failed: No such file or directory QFileSystemWatcher: failed to add paths: /var/lib/lightdm/.config/ibus/bus Bus::open: Can not get ibus-daemon's address. IBusInputContext::createInputContext: no connection to ibus-daemon file:///usr/share/kde4/apps/lightdm-kde-greeter/themes/userbar/main.qml:135: Unable to assign [undefined] to QString usersession MachineType: Dell Inc. XPS 12-9Q33 ProcCmdline: /usr/bin/python3 /usr/share/apport/apport-gpu-error-intel.py ProcEnviron: ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.12.0-7-generic root=UUID=085f457a-4960-450b-ad94-40bdb43fcfd4 ro quiet splash vt.handoff=7 RelatedPackageVersions: xserver-xorg 1:7.7+1ubuntu8 libdrm2 2.4.52-1 xserver-xorg-video-intel 2:2.99.910-0ubuntu1 SourcePackage: xserver-xorg-video-intel Title: GPU lockup IPEHR: 0x7a000003 IPEHR: 0x0b140001 UpgradeStatus: Upgraded to trusty on 2014-02-21 (10 days ago) UserGroups: dmi.bios.date: 07/26/2013 dmi.bios.vendor: Dell Inc. dmi.bios.version: A02 dmi.board.name: XPS 12-9Q33 dmi.board.vendor: Dell Inc. dmi.board.version: A02 dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: Not Specified dmi.modalias: dmi:bvnDellInc.:bvrA02:bd07/26/2013:svnDellInc.:pnXPS12-9Q33:pvrA02:rvnDellInc.:rnXPS12-9Q33:rvrA02:cvnDellInc.:ct8:cvrNotSpecified: dmi.product.name: XPS 12-9Q33 dmi.product.version: A02 dmi.sys.vendor: Dell Inc. version.compiz: compiz 1:0.9.11+14.04.20140218-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.52-1 version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0~rc1-1ubuntu4 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0~rc1-1ubuntu4 version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu6 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2 xserver.bootTime: Mon Mar 3 16:38:17 2014 xserver.configfile: default xserver.errors: xserver.logfile: /var/log/Xorg.0.log xserver.outputs: product id 1027 vendor LGD xserver.version: 2:1.15.0-1ubuntu6 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1287396/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
