Lorin Soura, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal: cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install libreoffice-dbg uno-libs3-dbg ure-dbg && sudo service apport start force_start=1
If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart. Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit. If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line: sudo nano /etc/apport/crashdb.conf and comment out the line: 'problem_types': ['Bug', 'Package'], by changing it to: # 'problem_types': ['Bug', 'Package'], Save, close, and try to file the crash report again via: ubuntu-bug /var/crash/_my_crash_report.crash Please follow https://wiki.ubuntu.com/LibreOfficeBugWrangling when you file this crash report so the necessary information is provided. I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Please do not attach your crash report manually to this report and reopen it. As well, please do not announce in this report you created a new bug report. Thank you for your understanding. Helpful bug reporting tips: https://wiki.ubuntu.com/ReportingBugs ** Changed in: libreoffice (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1497196 Title: libreoffice-writer crashed and will not restart Status in libreoffice package in Ubuntu: Invalid Bug description: Writer crashed suddenly and will not reopen. I transferred the file I was working on to another computer and the file was locked for editing. I have managed to recover the document but still cannot restart Writer, even after a removal/re-installation of the libreoffice package. The other libreoffice programs are working fine. root@nemesis:/home/chaos# lsb_release -rd Description: Ubuntu 14.04.3 LTS Release: 14.04 root@nemesis:/home/chaos# lshw -short H/W path Device Class Description ====================================================== system TravelMate B113 (TravelMate B113_0748 /0 bus BA10_HX /0/0 memory 128KiB BIOS /0/4 processor Intel(R) Pentium(R) CPU 987 @ 1.50GHz /0/4/9 memory 32KiB L1 cache /0/4/a memory 256KiB L2 cache /0/4/b memory 2MiB L3 cache /0/8 memory 32KiB L1 cache /0/18 memory 4GiB System Memory /0/18/0 memory 2GiB SODIMM DDR3 Synchronous 1333 MHz /0/18/1 memory 2GiB SODIMM DDR3 Synchronous 1333 MHz /0/100 bridge 2nd Generation Core Processor Family /0/100/2 display 2nd Generation Core Processor Family /0/100/16 communication 7 Series/C210 Series Chipset Family M /0/100/1a bus 7 Series/C210 Series Chipset Family U /0/100/1b multimedia 7 Series/C210 Series Chipset Family H /0/100/1c bridge 7 Series/C210 Series Chipset Family P /0/100/1c.1 bridge 7 Series/C210 Series Chipset Family P /0/100/1c.1/0 wlan0 network Centrino Advanced-N 6235 /0/100/1c.2 bridge 7 Series/C210 Series Chipset Family P /0/100/1c.2/0 p2p1 network NetLink BCM57785 Gigabit Ethernet PCI /0/100/1c.2/0.1 generic BCM57765/57785 SDXC/MMC Card Reader /0/100/1d bus 7 Series/C210 Series Chipset Family U /0/100/1f bridge 7 Series Chipset Family LPC Controlle /0/100/1f.2 storage 7 Series Chipset Family 6-port SATA C /0/100/1f.3 bus 7 Series/C210 Series Chipset Family S /0/1 scsi0 storage /0/1/0.0.0 /dev/sda disk 320GB ST320LT020-9YG14 /0/1/0.0.0/1 /dev/sda1 volume 1047MiB Windows FAT volume /0/1/0.0.0/2 /dev/sda2 volume 9510MiB Linux swap volume /0/1/0.0.0/3 /dev/sda3 volume 287GiB EXT4 volume Package: libreoffice Status: install ok installed Priority: optional Section: metapackages Installed-Size: 161 Maintainer: Ubuntu Developers <[email protected]> Architecture: amd64 Version: 1:4.2.8-0ubuntu2 root@nemesis:/home/chaos# ps aux | grep "libre" chaos 2222 0.0 0.0 133404 3220 ? Sl 01:36 0:00 /usr/lib/libreoffice/program/oosplash --writer chaos 2250 0.1 2.7 1264024 105616 ? Sl 01:36 0:03 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5 root 4451 0.0 0.0 11744 936 pts/1 S+ 02:16 0:00 grep --color=auto libre Killed processes, restarted Writer, got a recovery window (see attached screenshot), Writer crashed again after trying to recover "untitled: in recovery screen. That was not the document I was working on when the program crashed. I have not used Writer on this particular computer until just recently... root@nemesis:/home/chaos# ps aux | grep "libre" chaos 4515 0.0 0.1 141600 5264 ? Sl 02:23 0:00 /usr/lib/libreoffice/program/oosplash --writer chaos 4534 0.7 2.5 1232148 97156 ? Sl 02:23 0:01 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5 root 4643 0.0 0.0 11740 936 pts/1 S+ 02:26 0:00 grep --color=auto libre root@nemesis:/home/chaos# kill -9 4515 4534 root@nemesis:/home/chaos# ps aux | grep "libre" root 4645 0.0 0.0 11740 936 pts/1 S+ 02:27 0:00 grep --color=auto libre Restarted again and skipped through the recovery screens for "untitled" and managed to get Writer restarted. This still may cause a problem in the future as I do not know what caused the initial crash. Writer was locked up even after a logout and a reboot. I reinstalled the libreoffice package and still could not get Writer running until I went through the process kill in terminal. Program seems to be functioning normally for now... Hope you have enough info on this one... ):}> ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: libreoffice-writer 1:4.2.8-0ubuntu2 ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25 Uname: Linux 3.13.0-63-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.13 Architecture: amd64 Date: Fri Sep 18 01:46:25 2015 InstallationDate: Installed on 2014-05-13 (492 days ago) InstallationMedia: Ubuntu-Server 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2) ProcEnviron: LANGUAGE=en_US TERM=xterm PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: libreoffice UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1497196/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
