rosie Gomez, thank you for reporting this bug to Ubuntu. Natty reached EOL on October 28, 2012. See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases
Is this an issue on a supported release? If so, could you please execute the following via a terminal: apport-collect 864276 ** Package changed: evince (Ubuntu) => cups (Ubuntu) ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/864276 Title: hl-5240 is not printing Status in cups package in Ubuntu: Incomplete Bug description: my printer's paper light is flashing even though it has paper,it does not print ProblemType: Bug DistroRelease: Ubuntu 11.04 Package: evince 2.32.0-0ubuntu12.2 ProcVersionSignature: Ubuntu 2.6.38-10.46-generic 2.6.38.7 Uname: Linux 2.6.38-10-generic x86_64 Architecture: amd64 Date: Sat Oct 1 12:51:20 2011 ExecutablePath: /usr/bin/evince InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1) ProcCmdline_: BOOT_IMAGE=/boot/vmlinuz-2.6.38-10-generic root=UUID=f7c6fe7c-8716-4ccd-801e-f029e97e3d7d ro quiet splash vt.handoff=7 ProcEnviron: LANGUAGE=en_US:en LANG=es_SV.UTF-8 LC_MESSAGES=en_US.UTF-8 SHELL=/bin/bash ProcVersionSignature_: Ubuntu 2.6.38-10.46-generic 2.6.38.7 SourcePackage: evince UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/864276/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp