Please open a terminal window and run the command: system-config-printer --debug 2>&1 | tee log.txt After that attach the file log.txt to this bug report. Do not compress the file.
** Changed in: system-config-printer (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to system-config-printer in Ubuntu. https://bugs.launchpad.net/bugs/1377594 Title: I tried install Epson XP 214 and when I select Accept License the installer stop definitive Status in “system-config-printer” package in Ubuntu: Incomplete Bug description: I tried install Epson XP 214 and when I select Accept License the installer stop definitive ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: system-config-printer-gnome 1.4.3+20140219-0ubuntu2.1 ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6 Uname: Linux 3.13.0-36-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.5 Architecture: amd64 CupsErrorLog: CurrentDesktop: Unity Date: Sun Oct 5 07:58:55 2014 ExecutablePath: /usr/share/system-config-printer/system-config-printer.py InstallationDate: Installed on 2014-09-20 (15 days ago) InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) InterpreterPath: /usr/bin/python2.7 Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added. MachineType: Hewlett-Packard HP ProBook 4530s PackageArchitecture: all Papersize: a4 ProcEnviron: LANGUAGE=pt_BR:pt:en PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=pt_BR.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-36-generic root=UUID=2d342307-e5cc-4c35-826a-254a2e85fe33 ro quiet splash vt.handoff=7 SourcePackage: system-config-printer UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/13/2011 dmi.bios.vendor: Hewlett-Packard dmi.bios.version: 68SRR Ver. F.09 dmi.board.name: 167C dmi.board.vendor: Hewlett-Packard dmi.board.version: KBC Version 22.1A dmi.chassis.asset.tag: CNU13919MX dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.modalias: dmi:bvnHewlett-Packard:bvr68SRRVer.F.09:bd05/13/2011:svnHewlett-Packard:pnHPProBook4530s:pvrA0001D02:rvnHewlett-Packard:rn167C:rvrKBCVersion22.1A:cvnHewlett-Packard:ct10:cvr: dmi.product.name: HP ProBook 4530s dmi.product.version: A0001D02 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/1377594/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp