Are you really using system-config-printer or are you using the GNOME printer setup tool from the Control Center? Try starting system-config- printer from a terminal window via the command "system-config-printer". Do you get the same user interface?
Can you reproduce the bug? Please tell the exact steps to reproduce it, including creating the print queue and how you manipulated it. Start system-config-printer via the command system-config-printer --debug 2>&1 | tee log.txt then reproduce the bug and after that attach the log.txt file. Tell us also which printer you have and attach the PPD file from /etc/cups/ppd/. Do the attachments one-by-one, do not compress the files and do not package them together. Thanks. See also https://wiki.ubuntu.com/DebuggingPrintingProblems ** Changed in: system-config-printer (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to system-config-printer in Ubuntu. https://bugs.launchpad.net/bugs/1335211 Title: Config details of networked printer aren't saved Status in “system-config-printer” package in Ubuntu: Incomplete Bug description: Mint 17 64 bit. When I run the printer configuration application (system-config-printer) it detects my network printer. If I then access Priner properties I can set the manufacturer and model number in the usual way and the printer works. However the settings don't survive a reboot. The workround is to make a change to the Description field: the Apply button is then enabled and I can save the changes. Evidently the application doesn't register the changes to the printer's properties as a change requiring saving, and so leaves the Apply button greyed out. This behaviour is consistent and repeatable under Mate and Xfce. While the workround is simple the behaviour is confusing particularly to a new user. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/system-config-printer/+bug/1335211/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
