** Description changed: + SRU justification: + + [Impact] + + * When the CUPS client connects to a remote cupsd over TCP, the server + closes an idle connection after 5 minutes and the client does not reconnect. + + * LibreOffice is affected because it keeps a CUPS connection open. The + effect is that printing to a remote cupsd is no longer possible after + LibreOffice has been open for 5 minutes. + + [Test Case] + + * This can be reproduced on a desktop system. You don't need a separate + CUPS server. + + * You need at least one print queue in CUPS. If you don't have a + printer, install "cups-pdf". + + * Optional, configure CUPS with a shorter timeout for testing: + + sudo cupsctl Timeout=30 # seconds + sudo restart cups + + * Configure the CUPS client to use a TCP socket: + + mkdir ~/.cups + echo ServerName 127.0.0.1 > ~/.cups/client.conf + + * Open LibreOffice. Press Ctrl-P to open the Print dialog. Press Esc to + dismiss the dialog. Wait long enough for the timout to elapse (5 + minutes by default, or as per the Timeout setting). + + * Try to print. With cups in precise, the job simply vanishes and is + never seen by the server. With the proposed patch, printing works + normally. + + [Regression Potential] + + * The patch changes a library linked by many programs. An incorrect + change might result in those programs misbehaving or crashing. + + * The patch is minimal, only adding a branch to handle a case that was + previously not handled. The behaviour in other cases should be + unchanged. + + [Other Info] + + * A workaround is to set the cupsd Timeout to a high value such as 8 + hours. This works on a server with few users, but on a busy server + more and more connections are opened and eventually cupsd isn't able + to accept new clients. + + Original description: + == Problem == In our institution we are running only printers through a cups server. while freshly opened document prints well, after some time (few minutes) clicking "print file directly" and menu item "print" do not work any more. after close and open again, thing prints correctly. i have checked what exactly is going on in such cases and logs on the cups server don't show any submissions and/or errors so that the thing is obviously stopped at the level of libreoffice. == Analysis == LibreOffice loses it's TCP connection to CUPS after exactly 5 minutes of inactivity and does not manage to reconnect. To reproduce: print something (to a real printer or cups-pdf), wait 6 minutes not printing anything, and print again. Then, nothing is printed. You can watch the TCP connection using netstat -tpn | grep soffice While it's working, it looks like this: tcp 0 0 127.0.0.1:48810 127.0.0.1:631 ESTABLISHED 13976/soffice.bin After 5 minutes, that connection is gone permanently. WORKAROUND: To set the timeout to 24 hours add this line to the top of /etc/cups/cupsd.conf : Timeout 62400 - - ProblemType: Bug - DistroRelease: Ubuntu 12.04 - Package: libreoffice 1:3.5.3-0ubuntu1 - ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19 - Uname: Linux 3.2.0-26-generic x86_64 - NonfreeKernelModules: nvidia - ApportVersion: 2.0.1-0ubuntu8 - Architecture: amd64 - Date: Mon Jul 2 12:29:31 2012 - InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" Release amd64 (20120425) - ProcEnviron: - TERM=xterm - PATH=(custom, user) - LANG=en_US.UTF-8 - SHELL=/bin/bash - LC_PAPER=en_GB.UTF-8 - SourcePackage: libreoffice - UpgradeStatus: No upgrade log present (probably fresh install)
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libreoffice in Ubuntu. https://bugs.launchpad.net/bugs/1020048 Title: after certain time printing to cups stops working Status in LibreOffice Productivity Suite: Invalid Status in “cups” package in Ubuntu: Fix Released Status in “libreoffice” package in Ubuntu: Invalid Status in “cups” source package in Precise: Confirmed Status in “libreoffice” source package in Precise: Invalid Bug description: SRU justification: [Impact] * When the CUPS client connects to a remote cupsd over TCP, the server closes an idle connection after 5 minutes and the client does not reconnect. * LibreOffice is affected because it keeps a CUPS connection open. The effect is that printing to a remote cupsd is no longer possible after LibreOffice has been open for 5 minutes. [Test Case] * This can be reproduced on a desktop system. You don't need a separate CUPS server. * You need at least one print queue in CUPS. If you don't have a printer, install "cups-pdf". * Optional, configure CUPS with a shorter timeout for testing: sudo cupsctl Timeout=30 # seconds sudo restart cups * Configure the CUPS client to use a TCP socket: mkdir ~/.cups echo ServerName 127.0.0.1 > ~/.cups/client.conf * Open LibreOffice. Press Ctrl-P to open the Print dialog. Press Esc to dismiss the dialog. Wait long enough for the timout to elapse (5 minutes by default, or as per the Timeout setting). * Try to print. With cups in precise, the job simply vanishes and is never seen by the server. With the proposed patch, printing works normally. [Regression Potential] * The patch changes a library linked by many programs. An incorrect change might result in those programs misbehaving or crashing. * The patch is minimal, only adding a branch to handle a case that was previously not handled. The behaviour in other cases should be unchanged. [Other Info] * A workaround is to set the cupsd Timeout to a high value such as 8 hours. This works on a server with few users, but on a busy server more and more connections are opened and eventually cupsd isn't able to accept new clients. Original description: == Problem == In our institution we are running only printers through a cups server. while freshly opened document prints well, after some time (few minutes) clicking "print file directly" and menu item "print" do not work any more. after close and open again, thing prints correctly. i have checked what exactly is going on in such cases and logs on the cups server don't show any submissions and/or errors so that the thing is obviously stopped at the level of libreoffice. == Analysis == LibreOffice loses it's TCP connection to CUPS after exactly 5 minutes of inactivity and does not manage to reconnect. To reproduce: print something (to a real printer or cups-pdf), wait 6 minutes not printing anything, and print again. Then, nothing is printed. You can watch the TCP connection using netstat -tpn | grep soffice While it's working, it looks like this: tcp 0 0 127.0.0.1:48810 127.0.0.1:631 ESTABLISHED 13976/soffice.bin After 5 minutes, that connection is gone permanently. WORKAROUND: To set the timeout to 24 hours add this line to the top of /etc/cups/cupsd.conf : Timeout 62400 To manage notifications about this bug go to: https://bugs.launchpad.net/df-libreoffice/+bug/1020048/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
