Public bug reported: Expected experience: Click on the big "A" for Amazon icon, log into my Amazon account, and watch Prime Instant Videos.
Actual experience: Click on the big "A" for Amazon icon, log into my Amazon account, try to watch a Prime Instant Video and get a "you must upgrade your player" warning with a broken link. The broken link is Amazon's fault. The broken player is the issue I'm reporting. Background and work-arounds (that have changed over time): Every year it's harder to make Amazon Prime instant videos work. First they just worked in Chrome and Firefox. Then they only worked in Firefox (I think). In 12.04 you had to install hal[1]. In 12.10 or 13.04, hal was removed from the repositories and you had to add the ubuntu raring main universe repository[2]. Now, in 13.10 that doesn't work and you have to add ppa:mjblenner/ppa-hal [3]. I think this is just one guy maintaining some otherwise completely outdated software, just so that the rest of us can watch Amazon Instant Video. On 13.10, all dash searches include Amazon by default. There's a big "A" for Amazon icon in the launcher. Yet, Prime videos don't work without fiddling at the command line based on following an ever-more-difficult set of steps outlined in forum comments. I'd love to see this fixed in 14.04. I have 2 ubuntu systems that I've been upgrading over the years and just verified this with two separate clean installs on another system. It's not a bug in any one piece of software. I think it's more of a missed dependency and some code that needs to be added to one package (unknown) that used to be in hal. I'm guessing that's a more appropriate fix than including hal back in the primary Ubuntu repositories. [1]: http://askubuntu.com/questions/286297/is-there-a-work-around-to-get-protected-hulu-or-amazon-prime-instant-videos-work [2]: http://ubuntuforums.org/showthread.php?t=2144347&p=12811464#post12811464 [3]: http://ubuntuforums.org/showthread.php?t=2144347&page=2&p=12874114#post12874114 ProblemType: Bug DistroRelease: Ubuntu 13.10 Package: firefox 28.0+build2-0ubuntu0.13.10.1 ProcVersionSignature: Ubuntu 3.11.0-18.32-generic 3.11.10.4 Uname: Linux 3.11.0-18-generic x86_64 NonfreeKernelModules: nvidia AddonCompatCheckDisabled: False ApportVersion: 2.12.5-0ubuntu2.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC2: gpeterso 2437 F.... pulseaudio /dev/snd/controlC1: gpeterso 2437 F.... pulseaudio /dev/snd/controlC0: gpeterso 2437 F.... pulseaudio BuildID: 20140317233501 Channel: Unavailable Date: Mon Mar 24 08:33:42 2014 ForcedLayersAccel: False IfupdownConfig: auto lo iface lo inet loopback IncompatibleExtensions: English (GB) Language Pack - langpack-en...@firefox.mozilla.org English (South Africa) Language Pack - langpack-en...@firefox.mozilla.org Default - {972ce4c6-7e08-4474-a285-3208198ce6fd} InstallationDate: Installed on 2012-05-08 (685 days ago) InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) IpRoute: default via 172.16.0.1 dev eth0 proto static 72.32.210.89 via 172.16.0.1 dev eth0 src 172.16.0.101 172.16.0.0/24 dev eth0 proto kernel scope link src 172.16.0.101 metric 1 192.168.1.0/24 dev tun0 scope link IwConfig: tun0 no wireless extensions. eth0 no wireless extensions. lo no wireless extensions. MarkForUpload: True PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=28.0/20140317233501 (In use) RelatedPackageVersions: google-talkplugin 5.2.4.0-1 icedtea-7-plugin 1.4-3ubuntu2.1 totem-mozilla 3.8.2-0ubuntu1 RfKill: RunningIncompatibleAddons: True SourcePackage: firefox UpgradeStatus: Upgraded to saucy on 2013-11-30 (114 days ago) dmi.bios.date: 03/11/2009 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 1.0c dmi.board.asset.tag: To Be Filled By O.E.M. dmi.board.name: C2SEA dmi.board.vendor: Supermicro dmi.board.version: 1234567890 dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Supermicro dmi.chassis.version: 1234567890 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.0c:bd03/11/2009:svnSupermicro:pnC2SEA:pvr1234567890:rvnSupermicro:rnC2SEA:rvr1234567890:cvnSupermicro:ct3:cvr1234567890: dmi.product.name: C2SEA dmi.product.version: 1234567890 dmi.sys.vendor: Supermicro ** Affects: firefox (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug saucy -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1296705 Title: Amazon Prime Instant Video Does Not Work Status in “firefox” package in Ubuntu: New Bug description: Expected experience: Click on the big "A" for Amazon icon, log into my Amazon account, and watch Prime Instant Videos. Actual experience: Click on the big "A" for Amazon icon, log into my Amazon account, try to watch a Prime Instant Video and get a "you must upgrade your player" warning with a broken link. The broken link is Amazon's fault. The broken player is the issue I'm reporting. Background and work-arounds (that have changed over time): Every year it's harder to make Amazon Prime instant videos work. First they just worked in Chrome and Firefox. Then they only worked in Firefox (I think). In 12.04 you had to install hal[1]. In 12.10 or 13.04, hal was removed from the repositories and you had to add the ubuntu raring main universe repository[2]. Now, in 13.10 that doesn't work and you have to add ppa:mjblenner/ppa-hal [3]. I think this is just one guy maintaining some otherwise completely outdated software, just so that the rest of us can watch Amazon Instant Video. On 13.10, all dash searches include Amazon by default. There's a big "A" for Amazon icon in the launcher. Yet, Prime videos don't work without fiddling at the command line based on following an ever-more- difficult set of steps outlined in forum comments. I'd love to see this fixed in 14.04. I have 2 ubuntu systems that I've been upgrading over the years and just verified this with two separate clean installs on another system. It's not a bug in any one piece of software. I think it's more of a missed dependency and some code that needs to be added to one package (unknown) that used to be in hal. I'm guessing that's a more appropriate fix than including hal back in the primary Ubuntu repositories. [1]: http://askubuntu.com/questions/286297/is-there-a-work-around-to-get-protected-hulu-or-amazon-prime-instant-videos-work [2]: http://ubuntuforums.org/showthread.php?t=2144347&p=12811464#post12811464 [3]: http://ubuntuforums.org/showthread.php?t=2144347&page=2&p=12874114#post12874114 ProblemType: Bug DistroRelease: Ubuntu 13.10 Package: firefox 28.0+build2-0ubuntu0.13.10.1 ProcVersionSignature: Ubuntu 3.11.0-18.32-generic 3.11.10.4 Uname: Linux 3.11.0-18-generic x86_64 NonfreeKernelModules: nvidia AddonCompatCheckDisabled: False ApportVersion: 2.12.5-0ubuntu2.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC2: gpeterso 2437 F.... pulseaudio /dev/snd/controlC1: gpeterso 2437 F.... pulseaudio /dev/snd/controlC0: gpeterso 2437 F.... pulseaudio BuildID: 20140317233501 Channel: Unavailable Date: Mon Mar 24 08:33:42 2014 ForcedLayersAccel: False IfupdownConfig: auto lo iface lo inet loopback IncompatibleExtensions: English (GB) Language Pack - langpack-en...@firefox.mozilla.org English (South Africa) Language Pack - langpack-en...@firefox.mozilla.org Default - {972ce4c6-7e08-4474-a285-3208198ce6fd} InstallationDate: Installed on 2012-05-08 (685 days ago) InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) IpRoute: default via 172.16.0.1 dev eth0 proto static 72.32.210.89 via 172.16.0.1 dev eth0 src 172.16.0.101 172.16.0.0/24 dev eth0 proto kernel scope link src 172.16.0.101 metric 1 192.168.1.0/24 dev tun0 scope link IwConfig: tun0 no wireless extensions. eth0 no wireless extensions. lo no wireless extensions. MarkForUpload: True PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=28.0/20140317233501 (In use) RelatedPackageVersions: google-talkplugin 5.2.4.0-1 icedtea-7-plugin 1.4-3ubuntu2.1 totem-mozilla 3.8.2-0ubuntu1 RfKill: RunningIncompatibleAddons: True SourcePackage: firefox UpgradeStatus: Upgraded to saucy on 2013-11-30 (114 days ago) dmi.bios.date: 03/11/2009 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 1.0c dmi.board.asset.tag: To Be Filled By O.E.M. dmi.board.name: C2SEA dmi.board.vendor: Supermicro dmi.board.version: 1234567890 dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Supermicro dmi.chassis.version: 1234567890 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.0c:bd03/11/2009:svnSupermicro:pnC2SEA:pvr1234567890:rvnSupermicro:rnC2SEA:rvr1234567890:cvnSupermicro:ct3:cvr1234567890: dmi.product.name: C2SEA dmi.product.version: 1234567890 dmi.sys.vendor: Supermicro To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1296705/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
