Added the source package "hplip" since the issue is likely in binary package "printer-driver-hpcups".
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1069507 Title: (REGRESSION) printable area is not taken into account correctly Status in “cups” package in Ubuntu: Confirmed Status in “hplip” package in Ubuntu: Confirmed Bug description: NOTE: I have no idea which package this bug is in, I chose "cups" only because it's the only one I know related to printing. Whenever I print anything, e.g. a pdf file from the Document viewer or a web page from Google Chrome or a document of any kind from OpenOffice (they all share the same system dialog for printing options), the top of the document is always printed outside of the printable area, and hence lost. I use a HP Deskjet 940c and this is the printer that the system is configured to use (e.g. it is listed as Deskjet 940c when I choose it for printing). Even if I choose "shrink to printable area" or "fit to printable area", the actual printing always exceeds the top border of the printable area. So either the software doesn't take into account the printable area correctly, or the printable area information for this particular printer is wrong. This is a REGRESSION in some recent or not-so-recent upgrade, as in the past I had used this very same printer on this same system and it used to print properly. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: cups 1.5.3-0ubuntu4 ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30 Uname: Linux 3.2.0-32-generic i686 NonfreeKernelModules: nvidia ApportVersion: 2.0.1-0ubuntu14 Architecture: i386 Date: Sun Oct 21 21:21:59 2012 InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429) Lpstat: device for DESKJET-940C: hp:/usb/DeskJet_940C?serial=MY17O671S5BH device for DESKJET-970C: usb://HP/DESKJET%20970C?serial=MY17O671S5BH device for HP-Photosmart-C6200-series: hp:/net/Photosmart_C6200_series?zc=HP586D2D device for Photosmart-C6200-series: hp:/usb/Photosmart_C6200_series?serial=MY7B6H51S40506 MachineType: ASUSTeK Computer Inc. M51Sn Papersize: letter PpdFiles: HP-Photosmart-C6200-series: HP Photosmart c6200 Series, hpcups 3.12.2 Photosmart-C6200-series: HP Photosmart c6200 Series, hpcups 3.12.2 DESKJET-970C: HP Deskjet 970c, hpcups 3.11.7 DESKJET-940C: HP Deskjet 940c, hpcups 3.12.2 ProcEnviron: TERM=xterm PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic root=UUID=173acbf5-26a0-49e3-8d2b-f1c142582cbf ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to precise on 2012-05-17 (157 days ago) dmi.bios.date: 12/24/2007 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 303 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: M51Sn dmi.board.vendor: ASUSTeK Computer Inc. dmi.board.version: 1.0 dmi.chassis.asset.tag: ATN12345678901234567 dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK Computer Inc. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr303:bd12/24/2007:svnASUSTeKComputerInc.:pnM51Sn:pvr1.0:rvnASUSTeKComputerInc.:rnM51Sn:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0: dmi.product.name: M51Sn dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK Computer Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1069507/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
