Public bug reported:
I am having a problem with my Jabra PRO 930 USB headset working with
Ubuntu. I thought there might be issues when under Sound Settings, the
headset is listed under the Output Tab but is not listed under the Input
tab. See attached pictures.
However, the headset does seem to work briefly, as long as audio is
being played out. I have noticed that as long as the other side is
talking or audio is coming in for at least 5 secs, the headset works
perfectly. But if the other side mutes or stops talking (like listening
to me talk), the headset cuts off completely until audio is detected
again.
This is not a problem with the headset. My wife bought the same headset
and is using it with her Windows 7 system. I swapped headsets and the
problem persisted on my Ubuntu 12.10 system.
I use Google Talk, Google+ Hangouts and Skype and have the issue with
all applications.
Please let me know if there is anything else I can do to help or what
information I can provide.
ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: alsa-base 1.0.25+dfsg-0ubuntu3
ProcVersionSignature: Ubuntu 3.5.0-23.35-generic 3.5.7.2
Uname: Linux 3.5.0-23-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.6.1-0ubuntu10
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bob 2464 F.... pulseaudio
/dev/snd/pcmC0D0p: bob 2464 F...m pulseaudio
/dev/snd/controlC1: bob 2464 F.... pulseaudio
Date: Tue Feb 12 18:21:46 2013
InstallationDate: Installed on 2011-11-25 (445 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
MarkForUpload: True
PackageArchitecture: all
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaRecordingTest: ALSA recording test through plughw:J930 successful
Symptom_Card: Jabra PRO 930 - Jabra PRO 930
Symptom_PulseAudioRecordingTest: PulseAudio recording test through plughw:J930
failed
Symptom_Type: Only some of inputs are working
Title: [USB-Audio - Jabra PRO 930, recording] Recording problem
UpgradeStatus: Upgraded to quantal on 2012-10-27 (108 days ago)
dmi.bios.date: 11/29/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.2D
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 30F4
dmi.board.vendor: Compal
dmi.board.version: 99.B6
dmi.chassis.type: 10
dmi.chassis.vendor: Compal
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnHewlett-Packard:bvrF.2D:bd11/29/2010:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvrF.2D:rvnCompal:rn30F4:rvr99.B6:cvnCompal:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: F.2D
dmi.sys.vendor: Hewlett-Packard
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: 930 headset input jabra pro usb
** Attachment added: "Sound_052.jpg"
https://bugs.launchpad.net/bugs/1123578/+attachment/3525942/+files/Sound_052.jpg
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You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1123578
Title:
[USB-Audio - Jabra PRO 930, recording] Recording problem
Status in “alsa-driver” package in Ubuntu:
New
Bug description:
I am having a problem with my Jabra PRO 930 USB headset working with
Ubuntu. I thought there might be issues when under Sound Settings, the
headset is listed under the Output Tab but is not listed under the
Input tab. See attached pictures.
However, the headset does seem to work briefly, as long as audio is
being played out. I have noticed that as long as the other side is
talking or audio is coming in for at least 5 secs, the headset works
perfectly. But if the other side mutes or stops talking (like
listening to me talk), the headset cuts off completely until audio is
detected again.
This is not a problem with the headset. My wife bought the same
headset and is using it with her Windows 7 system. I swapped headsets
and the problem persisted on my Ubuntu 12.10 system.
I use Google Talk, Google+ Hangouts and Skype and have the issue with
all applications.
Please let me know if there is anything else I can do to help or what
information I can provide.
ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: alsa-base 1.0.25+dfsg-0ubuntu3
ProcVersionSignature: Ubuntu 3.5.0-23.35-generic 3.5.7.2
Uname: Linux 3.5.0-23-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.6.1-0ubuntu10
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bob 2464 F.... pulseaudio
/dev/snd/pcmC0D0p: bob 2464 F...m pulseaudio
/dev/snd/controlC1: bob 2464 F.... pulseaudio
Date: Tue Feb 12 18:21:46 2013
InstallationDate: Installed on 2011-11-25 (445 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
MarkForUpload: True
PackageArchitecture: all
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaRecordingTest: ALSA recording test through plughw:J930 successful
Symptom_Card: Jabra PRO 930 - Jabra PRO 930
Symptom_PulseAudioRecordingTest: PulseAudio recording test through
plughw:J930 failed
Symptom_Type: Only some of inputs are working
Title: [USB-Audio - Jabra PRO 930, recording] Recording problem
UpgradeStatus: Upgraded to quantal on 2012-10-27 (108 days ago)
dmi.bios.date: 11/29/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.2D
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 30F4
dmi.board.vendor: Compal
dmi.board.version: 99.B6
dmi.chassis.type: 10
dmi.chassis.vendor: Compal
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnHewlett-Packard:bvrF.2D:bd11/29/2010:svnHewlett-Packard:pnHPPaviliondv7NotebookPC:pvrF.2D:rvnCompal:rn30F4:rvr99.B6:cvnCompal:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv7 Notebook PC
dmi.product.version: F.2D
dmi.sys.vendor: Hewlett-Packard
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