Hi there, please try a usb 2 port and try xsane, the report back. Also read the following.
============================================================== Hi there, thank you for filing this bug and showing your interest in Simple Scan! This seems to be a Hardware Issue, i.e. Simple Scan does not support your scanner perfectly -- or possibly not at all. Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not. This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case. Please read that list and tell us how you decided to proceed. I will set this bug to "Incomplete", so a friendly robot will expire this bug in 60 days if you do not respond. However, we would really prefer to hear back from you! Best Regards Michael [1] https://help.ubuntu.com/community/SimpleScanHardwareIssues ============================================================== ** Changed in: simple-scan (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to simple-scan in Ubuntu. https://bugs.launchpad.net/bugs/1114253 Title: system freeze while simple-scan (canon, usb) Status in “simple-scan” package in Ubuntu: Incomplete Bug description: maybe related to USB 3.0 ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: simple-scan 3.6.0-0ubuntu1 ProcVersionSignature: Ubuntu 3.5.0-23.35-generic 3.5.7.2 Uname: Linux 3.5.0-23-generic i686 ApportVersion: 2.6.1-0ubuntu10 Architecture: i386 Date: Sun Feb 3 12:46:42 2013 DriverPackageVersions: libsane 1.0.23-0ubuntu1 libsane-extras N/A hplip 3.12.6-3ubuntu4 hpoj N/A InstallationDate: Installed on 2013-02-03 (0 days ago) InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release i386 (20121017.2) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-23-generic root=UUID=dc870442-795b-44da-9972-8adef5bbecda ro quiet splash vt.handoff=7 SourcePackage: simple-scan UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/21/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F19e dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: Z77X-UD3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: To be filled by O.E.M. dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF19e:bd11/21/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ77X-UD3H:rvrTobefilledbyO.E.M.:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1114253/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
