** Changed in: hplip (Ubuntu)
Status: Triaged => In Progress
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https://bugs.launchpad.net/bugs/1069324
Title:
diagnose_queues.py crashed with NameError in su_sudo(): global name
'utils' is not defined
Status in “hplip” package in Ubuntu:
In Progress
Status in “hplip” package in Debian:
New
Bug description:
The "Diagnose Queues" function in hp-toolbox doesn't work.
This looks very similar to bug 901663 or bug 931190.
ProblemType: Crash
DistroRelease: Ubuntu 12.10
Package: hplip-data 3.12.6-3ubuntu4
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic i686
ApportVersion: 2.6.1-0ubuntu3
Architecture: i386
CrashCounter: 1
CupsErrorLog:
W [21/Oct/2012:12:23:15 +0400] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id 'Photosmart_C4200-Gray..'
already exists
W [21/Oct/2012:12:23:15 +0400] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id 'Photosmart_C4200-RGB..'
already exists
W [21/Oct/2012:12:23:15 +0400] CreateDevice failed:
org.freedesktop.ColorManager.AlreadyExists:device id 'cups-Photosmart_C4200'
already exists
Date: Thu Oct 18 23:03:20 2012
ExecutablePath: /usr/share/hplip/diagnose_queues.py
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100318)
InterpreterPath: /usr/bin/python2.7
Lpstat: device for Photosmart_C4200:
hp:/usb/Photosmart_C4200_series?serial=MY798KP16D04VP
MachineType: FUJITSU SIEMENS AMILO Li 1818
PackageArchitecture: all
Papersize: a4
PpdFiles: Photosmart_C4200: HP Photosmart c4200 Series, hpcups 3.12.6
ProcCmdline: /usr/bin/python /usr/bin/hp-diagnose_queues -r
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic
root=UUID=2e8fd81a-2a9c-4223-b8cb-19c24f99764e ro quiet splash vt.handoff=7
PythonArgs: ['/usr/bin/hp-diagnose_queues', '-r']
SourcePackage: hplip
Title: diagnose_queues.py crashed with NameError in su_sudo(): global name
'utils' is not defined
UpgradeStatus: Upgraded to quantal on 2012-09-23 (27 days ago)
UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin netdev
nopasswdlogin plugdev sambashare tape video
dmi.bios.date: 07/30/2007
dmi.bios.vendor: FUJITSU SIEMENS
dmi.bios.version: 1.14C
dmi.board.name: AMILO Li 1818
dmi.board.vendor: FUJITSU SIEMENS
dmi.chassis.type: 10
dmi.chassis.vendor: FUJITSU SIEMENS
dmi.modalias:
dmi:bvnFUJITSUSIEMENS:bvr1.14C:bd07/30/2007:svnFUJITSUSIEMENS:pnAMILOLi1818:pvr:rvnFUJITSUSIEMENS:rnAMILOLi1818:rvr:cvnFUJITSUSIEMENS:ct10:cvr:
dmi.product.name: AMILO Li 1818
dmi.sys.vendor: FUJITSU SIEMENS
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