Kit, I contacted you about this directly, as Pay Support ticket #25870.
Could you respond there?

** Changed in: software-center (Ubuntu)
       Status: New => Invalid

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https://bugs.launchpad.net/bugs/1082564

Title:
  Never got the game I bought

Status in “software-center” package in Ubuntu:
  Invalid

Bug description:
  I bought a game very recently (within the last few days) and while it
  said my card was denied or my street address information was wrong, it
  still charged to my account the price of the game.

  It did not install to my system
  the game can not be 'reinstalled' through the software center's reinstall 
system
  it does not even show up as something I've purchased.

  If needed I can prove the payment charged to my bank account AND the
  lack of install capability via screenshots.

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