Can you provide the following information? 1. The distribution of Linux you're using: lsb_release -d
2. The file /tmp/deja-dup.gsettings after running the following line (you may want to scrub the file of any incriminating file names or details): gsettings list-recursively org.gnome.DejaDup > /tmp/deja-dup.gsettings 3. The file /tmp/deja-dup.log after running the appropriate line below and replicating the problem (you may want to scrub the log of any incriminating file names or details): * If you're having problems backing up: DEJA_DUP_DEBUG=1 deja-dup --backup | tail -n 1000 > /tmp/deja-dup.log * If you're having problems restoring: DEJA_DUP_DEBUG=1 deja-dup --restore | tail -n 1000 > /tmp/deja-dup.log ** Changed in: deja-dup (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to deja-dup in Ubuntu. https://bugs.launchpad.net/bugs/1015084 Title: get a popup box saying failed with no other information Status in “deja-dup” package in Ubuntu: Incomplete Bug description: Really unhelpful popup box just saying failure and providing no clue as to why ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: deja-dup 22.0-0ubuntu2 ProcVersionSignature: Ubuntu 3.2.0-26.41-generic 3.2.19 Uname: Linux 3.2.0-26-generic i686 ApportVersion: 2.0.1-0ubuntu10 Architecture: i386 Date: Tue Jun 19 12:13:46 2012 InstallationMedia: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release i386 (20100816.1) ProcEnviron: TERM=xterm PATH=(custom, no user) LANG=en_GB.UTF-8 SHELL=/bin/bash SourcePackage: deja-dup UpgradeStatus: Upgraded to precise on 2012-04-27 (52 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/deja-dup/+bug/1015084/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp