Hi Giovanni! I'm very sorry that you are having trouble downloading the
games you purchased. Rest assured that we will do whatever is needed so
that you can get the games you paid for (and, of course, on the small
chance that we can't resolve the issue you are encountering, we will
issue a refund).
Could you please explain in detail the steps you are taking and exactly
how things are not working? This will help us to narrow down the
problem.
In addition, so that we can try to gather more information to help us to
debug this issue, could you please try running Software Center in debug
mode from a terminal window as follows:
$ software-center --debug 2> /tmp/software-center-debug.log
Then follow the steps to reproduce the issue, and then attach the file
/tmp/software-center-debug.log to this bug report.
Thanks! Your help is much appreciated! And we will get this fixed up for
you!
** Changed in: software-center (Ubuntu)
Status: Confirmed => Incomplete
** Changed in: software-center (Ubuntu)
Importance: Undecided => High
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to software-center in Ubuntu.
https://bugs.launchpad.net/bugs/1008309
Title:
Can't download purchased Humble Indie Bundle with Ubuntu Software
Center
Status in “software-center” package in Ubuntu:
Incomplete
Bug description:
I found a simple workflow that leads to confusion and frustration for
users purchasing software for Ubuntu:
1) purchase the humble indie bundle from http://www.humblebundle.com/
2) Pay online with one of the supported methods
3) you get an email with a link which contains a key and takes you to
the download page on humblebundle.com.
4) click on the big "Download for Ubuntu" button to get to http
://software-center.ubuntu.com with the same key in the URL parameters
5) Now click on any of the games and allow Software Center to handle
the apt:// url.
6) Software Center displays the correct product, but it offers you to
buy the game once again :-(
As a work-around, I clicked on a troubleshooting link in a second
email I received from @canonical.com, which took me to a page with the
details of the password-protected PPA. I manually added the PPA to my
system, so I could finally download the package.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/1008309/+subscriptions
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