I was just trying to provide some background to help track down the
underlying problem.

In any case, it doesn't seem possible to take a screenshot while having
a menu shown. But just hit the "View"-menu and you should see what I'm
talking about. There are two disabled entries: "Normal Size" and "Stop".

-- 
"Normal Size" command unavailable when font is normal size
https://bugs.launchpad.net/bugs/103184
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