Thank you for your bug. That works correctly on my feisty desktop. Debugging 
the tool is not trivial, could you try to get debug log?
- run users-admin
- ps ax | grep UsersConfig , the number on the start of the line is <pid> to 
use for the next line
- sudo cat /proc/<pid>/environ
- export DBUS_SESSION_BUS_ADDRESS=value_listed_to_the_environ
- sudo /usr/share/system-tools-backends-2.0/scripts/SystemToolsBackends.pl -m 
UsersConfig --disable-shutdown --report --verbose

then do the steps and note if there is an error on the debug log

** Changed in: gnome-system-tools (Ubuntu)
   Importance: Undecided => Low
     Assignee: (unassigned) => Ubuntu Desktop Bugs
       Status: Unconfirmed => Needs Info

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cannot add user account
https://bugs.launchpad.net/bugs/97527
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