If your mouse pointer still works then that means only the gnome-shell
process has frozen or crashed. The mouse pointer keeps moving because
it's managed by the Xorg process. So next we need more information about
the graphics hardware and to check for historical crashes. Please run
this command to collect more system info:
apport-collect 1903986
Then to help us find the cause of any crash please follow these steps:
1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.
3. If step 2 also failed then apply the workaround from bug 994921,
reboot, reproduce the crash, and retry step 1.
Please take care to avoid attaching .crash files to bugs as we are
unable to process them as file attachments. It would also be a security
risk for yourself.
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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Desktop Bugs, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/1903986
Title:
Ubuntu 20.04 freezes with remmina in full-screen
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https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1903986/+subscriptions
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