Could you copy the /etc/passwd line for the user not listed?
What's the content of /var/lib/AccountsService/users/<username> ?
Accountsservice does some filtering on things like having a valid shell
Could you also include the log of?
$ /usr/lib/accountsservice/accounts-daemon --debug
** Changed in: gnome-control-center (Ubuntu)
Status: Invalid => Incomplete
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https://bugs.launchpad.net/bugs/1876460
Title:
No users appear in settings
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