** Summary changed: - "Get Help Online" page has poor user experience + "Get Help Online" page isn't useful
** Description changed: - If on a new Ubuntu install I have a generic Ubuntu application open (eog is my most recent test case) and request Get Help Online, I get (subject to other bugs): - 1. A new browser window containing a blank content area, underneath - 2. A popup dialogue warning me that I have requested an encrypted page (!) - 3. When I dismiss that dialogue, I get a rather useless "help and support options" page which promised that "soon" this page will contain support options. This assertion does not seem to have proven true. + The "Help" menu for most Ubuntu software includes a "Get Help Online..." + item, but this opens a rather useless "help and support options" page + which promised that "soon" this page will contain support options. This + assertion does not seem to have proven true. - This is wrong because: - 1. Requesting an encrypted page should not generate a warning (this is a firefox bug) - 2. The page should not be encrypted anyway (this makes it less likely to work, slower, etc. etc.) (this is IMO a launchpad bug) - 3. The prominence of the "Get Help Online" menu option suggests that something useful will happen when it's requested. This option should be disabled via some central switch somewhere until that is true. (This is yet another task for this bug but I'm not sure exactly which package it should be in.) + The prominence of the "Get Help Online" menu option suggests that + something useful will happen when it's requested. This option should be + disabled via some central switch somewhere until that is true. + + (This bug report originally also mentioned Launchpad being served over + HTTPS unnecessarily, which is bug 46591; and Firefox showing unnecessary + confirmation alerts, which is now bug 94322.) -- "Get Help Online" page isn't useful https://launchpad.net/bugs/94224 -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
