Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. You can also find a valid support at http://askubuntu.com or posting your question in the support forum of your local Ubuntu's community. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs.
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