Now I can see what's the problem. You shouln't have to authenticate when
closing the first dialog. If it does so, that's because it wants to
commit your user configuration - and since there are two separate
programs here, the first one (users-admin) overwrites the changes that
were made since it was started. Though I'd have thought it is more
clever than that, and should ask you to reload the configuration from
system files.
The easiest fix I can think of would be to close the first dialog after
changing the password. You may lose changes you could have made there,
but that's not very likely that you first edited other settings.
Thanks for catching the /etc/shadow funny behavior, that really saves us
much debugging.
** Changed in: gnome-system-tools (Ubuntu)
Importance: Undecided => High
** Changed in: gnome-system-tools (Ubuntu)
Status: Confirmed => Triaged
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Cannot change password with users-admin (gnome-system-tools)
https://bugs.launchpad.net/bugs/490093
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