The Live Support spec helps the user "find their way to IRC" by making it almost completely automated. A user that wants to benefit from the extra bells and whistles of Xchat can install it instead of or in addition to Gaim.
*An* IRC program is vital; I'll agree there. But using Gaim over Xchat when most people will be familiar with it (using it with IM protocols) seems like a good default to me. -- No XChat in Dapper https://launchpad.net/bugs/38694 -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
