Scott, this is the exact line that it's tripping on (\b([A-Z0-9]|\W){250}\b)If you have any further questions, please do not hesitate to contact me either by email or call Toll free 1-866-332-5833 Ext.2 Linda Pagillo Technical Support Engineer | Declude Your Email Security is our business Direct: 978-225-8347 Office: 978.499.2933 Ext.2 Toll Free: 1-866.332.5833 Ext.2 Fax: 978.334.0700 Email: lpagi...@declude.com ----- Original Message ----- From: Scott Fisher To: declude.junkmail@declude.com Sent: Thursday, April 16, 2009 2:11 PM Subject: RE: [Declude.JunkMail] Declude Crashes So if we are using our own custom filters, what kind of filter rules should we be watching out for? -----Original Message----- From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Linda Pagillo Sent: Thursday, April 16, 2009 9:36 AM To: declude.junkmail@declude.com Cc: declude.vi...@declude.com Subject: [Declude.JunkMail] Declude Crashes Hi everyone. I wanted to make you all aware of a possible issue that you may be having. There is a rash of spam that has been going around for the past 3 days. The spam has malformed headers which are causing Declude to crash repeatedly. We were able to find where it was crashing Declude. If you are experiencing this issue you need to go to your global.cfg file and comment out your FILTER-SCAM and FILTER-SPAM lines then restart your decludeproc service. This will stop the crashing. There is a line in those filters which is causing Declude to crash when it sees the malformed headers. We have identified which line it is and we are working on figuring out why it causes Declude to crash. In the mean time, commenting out those 2 filters will work to stop the crashes. Also, remember to check your review folder under your proc directory for any mail that was placed there yesterday and today. If you find mail there, you can move it to your proc directory after you comment out the filters and declude will process it normally. If you have a large amount of mail in review, I suggest that you move it in smaller batches at a time so Declude can handle it more efficiently. If you have any questions, please post them to this list. I will be checking my mail all day. Thank you. If you have any further questions, please do not hesitate to contact me either by email or call Toll free 1-866-332-5833 Ext.2 Linda Pagillo Technical Support Engineer | Declude Your Email Security is our business Direct: 978-225-8347 Office: 978.499.2933 Ext.2 Toll Free: 1-866.332.5833 Ext.2 Fax: 978.334.0700 Email: lpagi...@declude.com --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
