My only two cents on this: If I were David Barker I would have:
- Pulled out the bad package - Rolled a new package (with an incremented version number) with the missing DLL, tested the package succesfully and posted it to the website for downloaded - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel I would have updated the "Whats New" web page. I *may* then also notify both support mailing lists. The rest is so much sturm und drang. Andrew. > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of David Barker > Sent: Tuesday, April 17, 2007 9:02 AM > To: [email protected] > Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - > CRITICAL VIRUS SCANNING UPDATE" > > So far this issue has effected 2 people. John and Dave. If > there were 10's of others I can see your point however I am > not emailing 4500 users when this is no longer an issue. It > is because of people on these lists that provide us with good > feedback, input and their 2 cents, that helps us provide a > better service to the majority of users. In short thanks too > John we did not have to send a second email. > > David > > ________________________________ > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Randy Armbrecht > Sent: Tuesday, April 17, 2007 11:48 AM > To: [email protected] > Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - > CRITICAL VIRUS SCANNING UPDATE" > > > David, > > I normally do not put in my 2 cents worth to general > discussions, but would like to this time just to help clarify > the intent, as I see it, of the original request. Although I > am a pretty avid (sp?) user of the forums/groups, I cannot > imagine EVERYONE that is on the email distribition list is a > frequent visitor to such. Those that are not will not learn > of the mistakenly left out DLL file unless another email > blast goes out. > > Randy Armbrecht > Global Web Solutions, Inc. > 804-442-5300 > > > ________________________________ > > From: "David Barker" <[EMAIL PROTECTED]> > Sent: Tuesday, April 17, 2007 10:33 AM > To: [email protected] > Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - > CRITICAL VIRUS SCANNING UPDATE" > > The issue was corrected prior to notifying all customers, and > therefore we did not need to send out a secondary email. > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Andy Schmidt > Sent: Tuesday, April 17, 2007 10:18 AM > To: [email protected] > Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - > CRITICAL VIRUS SCANNING UPDATE" > > Hi David, > > Thank you for addressing the AVG problem as quickly as you did. > > I also think Declude is doing a good stuff on the Virus and > Spam lists and I have no problem how yesterday's > communication was handled on the virus list. > > However, I thought I had received a direct HTML formatted > customer notice, with logos as such (not just via the regular > virus list) urging the install of the new version (but I no > longer have those emails). So I had understood Dave that he > was expecting the "warning - bad install" email to be sent > through that same distribution. > > I only hope that I don't remember wrong and wasn't looking at > some older notice. > > Best Regards, > Andy > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of David Barker > Sent: Tuesday, April 17, 2007 9:49 AM > To: [email protected] > Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - > CRITICAL VIRUS SCANNING UPDATE" > > Andy and Dave, > > I had posted to the virus list as a courtesy giving everyone > on the virus list the heads up before actually notifying all > our customers. And yes I did post to the virus list again > once John had identified the issue and it was corrected > immediately, this all happened within a 25 minute time frame, > I think it is unfortunate that perhaps you downloaded the > Imail version during that window, and were upgrading from a > version prior to the last release 4.3.40, that being said I > do understand that it was annoying :) and I sincerely > apologize for the inconvience. > > David Barker > Director of Product Management > Your Email security is our business > 978.499.2933 office > 978.988.1311 fax > [EMAIL PROTECTED] > > > > > > ________________________________ > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Andy Schmidt > Sent: Tuesday, April 17, 2007 9:29 AM > To: [email protected] > Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - > CRITICAL VIRUS SCANNING UPDATE" > > > > John, > > > > I think the point Dave is making is: > > > > They did notify all clients individually about the > availability of the new version, urging them to act immediately! > > However, when they managed to release an incomplete install, > they did NOT send out a second notice to that exact same > group to warn those who were trusting enough to follow their > initial urging to upgrade that they better download a second time. > > > > In fact, if their customer portal has a "last login" field in > their database, then they could have identified anyone who > had accessed their customer portal that day and even > restricted the follow-up warning to that group. > > > > I feel Dave's pain: I was lucky that I didn't have time > earlier. Otherwise I could have been in the same boat. And by > the time the installation failed - and NO mail was being > delivered anymore, with customers up in arms about it > - my last concern would have been catching up on the chatter > on mailing lists. > > > > Best Regards, > > Andy > > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of John T > (lists) > Sent: Tuesday, April 17, 2007 1:19 AM > To: [email protected] > Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - > CRITICAL VIRUS SCANNING UPDATE" > > > > The upgrade that came out today, 4.3.46, was specifically and > pointedly only to correct a problem with the built-in AVG > scanner that was created by a change AVG recently made. > > > > John T > > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Dave Doherty > Sent: Monday, April 16, 2007 7:54 PM > To: [email protected] > Subject: Re: [Declude.JunkMail] Warning re: "DECLUDE - > CRITICAL VIRUS SCANNING UPDATE" > > > > I did so, and the upgrade went fine this time. > > > > So why did they restrict the distibution of the mod notice to > the AV list when they sent individual emails to notify of the > initial upgrade? > > > > This is more than annoying... > > > > -d > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be > found at http://www.mail-archive.com. > > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be > found at http://www.mail-archive.com. > > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be > found at http://www.mail-archive.com. > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be > found at http://www.mail-archive.com. > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be > found at http://www.mail-archive.com. > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be > found at http://www.mail-archive.com. > > --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
