John,
I think the point Dave is making is: They did notify all clients individually about the availability of the new version, urging them to act immediately! However, when they managed to release an incomplete install, they did NOT send out a second notice to that exact same group to warn those who were trusting enough to follow their initial urging to upgrade that they better download a second time. In fact, if their customer portal has a "last login" field in their database, then they could have identified anyone who had accessed their customer portal that day and even restricted the follow-up warning to that group. I feel Dave's pain: I was lucky that I didn't have time earlier. Otherwise I could have been in the same boat. And by the time the installation failed - and NO mail was being delivered anymore, with customers up in arms about it - my last concern would have been catching up on the chatter on mailing lists. Best Regards, Andy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T (lists) Sent: Tuesday, April 17, 2007 1:19 AM To: [email protected] Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" The upgrade that came out today, 4.3.46, was specifically and pointedly only to correct a problem with the built-in AVG scanner that was created by a change AVG recently made. John T From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 7:54 PM To: [email protected] Subject: Re: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" I did so, and the upgrade went fine this time. So why did they restrict the distibution of the mod notice to the AV list when they sent individual emails to notify of the initial upgrade? This is more than annoying... -d --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
