I have had similar experiences with them right back to the beginning. I
think the quality of the service you get varies greatly with the individual.
If they "get it" the response is usually pretty good. It does not always
seem easy to get them to "get it" though...
I held off deploying SM in my plant for over a year because I wanted to see
how the product would evolve. I was - and remain - very impressed with V3
overall. Every complicated product is going to have some issues, the real
issue is how they respond when the product meets the users abnd the trouble
tickets start flying.
I just submitted a detailed ticket with screenshots and a good explanation
as to why I think this is a major issue.
It will be very interesting to see what kind of response I get.
-Dave Doherty
Skywaves, Inc.
----- Original Message -----
From: "Gary Steiner" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Thursday, March 23, 2006 6:42 PM
Subject: Re: [Declude.JunkMail] OT: port forwarding
Matt,
I tried all that...
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