Hi John,

John T was correct in that #3 was widely discussed and known.  If you need
it to remain on port 8383, however, it is simple to add to the IIS
configuration.  I think most of us are glad to have webmail in IIS now for
more control and easier management.

On your note about companies not having time to research a product before
purchasing or upgrading... that's just asking for trouble.  I can't imagine
adopting a major upgrading freshly released in a production environment.
There's a general guideline in IT to wait for the first service pack before
upgrading, as most stability and functionality problems will have been
addressed at that point.  As as for a company not fully researching a major
product before purchasing, that's again asking for trouble.

No offense intended, I just have found it interesting that so many jumped
right in, many without a safety net, and then complained about the new
release, ignoring best practices for major upgrades/installations.  And many
of the complaints are on minor things that would just take a few minutes to
adjust.  This is not a defense of Ipswitch, or any other vendor for that
matter, just a general observation.

Darin.


----- Original Message ----- 
From: "John Olden" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Wednesday, December 14, 2005 11:03 AM
Subject: Re: [Declude.JunkMail] Declude and IMail 2006


I was not knocking Imail 2006, I was merely listing the problems we had
with the upgrade and made a suggestion for waiting.

3. I'm not sure what you mean by "Widely known." I don't recall seeing
it here. (Not that I expected to) or anything in the product
announcement I received as saying anything about it. I see nowhere in
the documentation (Overview Guide, Getting Started Guide) that says that
it was "replaced." All I see is that IIS is used. Kind of hard to let
your clients know via e-mail that they can't access their e-mail in the
usual way anymore. I was dealing with phone calls all day.
5. Again, The documentation I read said that contacts were imported. Not
that only "correctly formated" contacts were imported. If it worked in
the last version, I assume that it "should" work in the new. If not, let
us know. During the import process it could have given a message me to
this case. Then I could have gone through everyone's aliases.txt file to
look for errors. Which I eventually had to do by just creating a name
based on the first part of the e-mail address.
7. I stated that I had not reported this to "Declude" yet. And, I know
this is a past issue but it only started for me after upgrading to 2006.
10. I would still like to be able to see the headers like in the past.
And see how many delivery attempts have been made for a specific message.
9 & 11. As I stated I am just reporting everything I experienced. I do
not subscribe to the Imail list because of the sheer volume I
experienced in the past.
I know it may be my fault for not searching the mailing lists, checking
the forums, etc. before upgrading but I would assume that most smaller
companies don't have the time to go "looking" for problems before
upgrading. What if this was a first time purchase/install? I feel sorry
for that individual.
We are a small company <100 users so a testing environment is not
feasible. Yes we did have backups but the fact that the only critical
non-functioning part was the webmail sending we did not see a need to
revert back until contacting Ipswitch customer support. Which fixed the
problem.
As I said, I'm not knocking it. Just making people aware of areas I was
not aware of before upgrading.

John Olden
Systems Administrator
Champaign Park District
217.398.2550 - voice
217.355.8421 - fax
217.398.2589 ext. 145 - voicemail


John T (Lists) wrote:

>3. Duh, that was widely known and is contained in the documentation.
>5. Makes sense. Have to have required fields non-blank to migrate.
>7. This is Declude issue, not an Imail issue. This is a known issue and
>Declude has stated that it will be fixed in a future release.
>9. Yep, disabling that can lead to some problems.
>10. To a point, I can understand that as it has been reported to have
>problems with viewing a message at the same time the Queue Manger does a
>timed batch run.
>11. Has been reported and reviewed on the Imail list.
>
>Since this is a major upgrade, you did do testing first, correct? Or at
>least make a full back or image of the server for a fall back plan?
>
>John T
>eServices For You
>
>
>
>>-----Original Message-----
>>From: [EMAIL PROTECTED] [mailto:Declude.JunkMail-
>>[EMAIL PROTECTED] On Behalf Of John Olden
>>Sent: Tuesday, December 13, 2005 2:49 PM
>>To: [email protected]
>>Subject: Re: [Declude.JunkMail] Declude and IMail 2006
>>
>>We upgraded to 2006 late last week. What a nightmare.   :-\
>>We had a lot of problems and I have some complaints about the reduced
>>functionality they (Ipswitch) neglected to tell us about before upgrading.
>>1. Old Imail administrator program no longer used. Web administration
>>should have been in addition to, not in place of.
>>2. No message print button in webmail.
>>3. Webmail does not use port 8383 anymore. It integrates with IIS.
>>4. List administration is not part of the regular webmail page. Requires
>>you to go to a different administration page.
>>5. Users contacts without names are not imported.
>>6. Had to have all users change their e-mail client settings so they
>>could post to mailing lists.
>>7. Picked up a problem with Declude confirm. List subscriptions are not
>>working. User gets confirm message but is not added after reply. Haven't
>>had time to report this one.
>>8. Spell check does not work in Firefox.
>>9. "Disable SMTP AUTH Reporting" was preventing webmail users from
>>sending messages. Was on hold with them for 1.5 hrs before they found
>>that one.
>>10. Cannot view individual messages in queue in Web Administration. It
>>only show totals and has a "Send All" button.
>>11. Had to enable Imap for webmail users.
>>12. Help file and PDFs from website are minimal.
>>Those are the ones that I can remember off the top of my head.
>>
>>My suggestion, wait until there are a couple of updates before upgrading.
>>
>>
>>
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