Hmmm...different people will probably prefer different solutions, but you can make arguments both ways as to which is "easier."
Scenario 1: - Send the user a summary email of held messages that they can click on to requeue. - Since they may not have enough info from the summary email, they may click to have messages delivered which really are spam - Since they have no control over whitelisting senders this way, they will have to either (1) repeatedly click to have the messages from the user requeued or (2) notify you to adjust filters to let those messages through. Scenario 2: - User logs into Webmail and review held messages in their junkmail folder. At the folder listing level the user sees the same info as your summary mail. - User clicks on questionable email to review. If it is spam, they ignore it. If it is legit, they can quickly and easily add the user to their address book for auto-whitelist so they don't have to search for that email anymore. So the trade-off here is that with (1) the user has to continually requeue emails from a sender that fails filtering tests, while with (2), the user has to log into WebMail periodically to check for filtered mail, but can whitelist senders to avoid future filtering of those emails. Personally, I think (2) is preferable as it avoids repeated rework. However, we still manually review the hold queue for most of our users, which they gladly pay extra for to keep from having to touch it at all. Darin. ----- Original Message ----- From: "Dan Horne" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Monday, March 14, 2005 2:47 PM Subject: RE: [Declude.JunkMail] Automated requeuing Simpler for me, not them, though. I'm the one that understands how to do the complicated stuff, not them, so I believe I should be the one doing the complicated stuff to make it as easy for them as possible. I don't just want to move their spam to another folder because then they still have to go through their spam. With an automated solution as described below, they only have to scan through one email. Frankly, the reason we bought Declude is to keep this stuff OUT of their mailbox, not to just make them read it in a different folder, or online. I also don't have confuse them more by making them check mail in one place (Outlook) and spam in another (Webmail). -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox Sent: Monday, March 14, 2005 2:34 PM To: [email protected] Subject: Re: [Declude.JunkMail] Automated requeuing It would be much simpler to route the held mail to a junkmail mailbox, and have the users use WebMail to check it. As an added benefit, they can whitelist senders there by adding them to their contact list in WebMail. It does require Declude Pro, however, to use the ROUTE action. Darin. ----- Original Message ----- From: "Dan Horne" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Monday, March 14, 2005 2:22 PM Subject: [Declude.JunkMail] Automated requeuing I know from reading the list that some of you have set up your own automated systems that notify your users of held messages and allow them to requeue them automatically. I am hoping that one or more of you might be willing to offer guidance and help me set up such a system on my network. Here's how I think it works: A scheduled task fires up and runs a program (batch file?, vbscript?, perl?) that looks through the hold directory, parses the Q and/or D files to find addressee, mailfrom and subject. Script then sends an email to each user that has held email in the queue. The email it sends contains a list of all that user's held emails, along with a link for each one that will re-queue the email somehow. If anyone can provide sample scripts and/or a how-to, I'd be much appreciative. Thanks, Dan Horne --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
