Hi Barry-
Just an acknowledgement from somebody at Declude that you got the complaint and are working on it would have been fine.
I think we all understand that a position statement takes a little time and a fix will take longer. What concerns me is complete silence until somebody bugged you for a response. Until now, weidn't even know whether you guys had a clue about the problem even existing
- Dave Doherty Skywaves, Inc.
----- Original Message ----- From: "Barry Simpson" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Sunday, January 02, 2005 3:16 PM
Subject: RE: [Declude.JunkMail] Silence?
Marc,
Thanks for your comments. I expect an email to be going out tomorrow morning.
Barry
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of marc catuogno Sent: Sunday, January 02, 2005 3:01 PM To: [email protected] Subject: RE: [Declude.JunkMail] Silence?
Barry,
Happy New Year to you as well. I understand that you don't want to have an
official response until there is a fix. Wouldn't it be a good practice to
send an e-mail to all customers advising them that the spamheaders test is
broken and they should reduce the weight or comment out the test to reduce
false positives? Personally I had that test as 1/2 half of my hold weight
1/3 my delete weight so if I hadn't checked the list I would've lost some
legit e-mails. I'd bet not everyone monitors the list and some people aren't
aware that every e-mail is getting extra weight.
Marc
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barry Simpson Sent: Sunday, January 02, 2005 2:46 PM To: [email protected] Subject: RE: [Declude.JunkMail] Silence?
The reason there has been no official post is that we are currently looking
at the issue and will post our position when we have a solution to release
to all affected customers.
Happy New Year
Barry
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of marc catuogno Sent: Sunday, January 02, 2005 2:33 PM To: [email protected] Subject: [Declude.JunkMail] Silence?
I'm a little disturbed that there has been no official e-mail or reply on this list about the 2005 spam headers bug. I understand there was a holiday, but shouldn't someone official have said something by now?
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