This is a repost of the original email sent yesterday morning. Happy holidays to all of you.
Barry ____________________________ There have been a number of emails being posted to this list and others that are both inaccurate and misleading. To clarify the situation: Beta Trial Installs Issue - The availability of the Beta Trial software for Declude and SmarterMail. We specified clearly in our email to all customers, posted on the Home page of our web site and at the point of download the only permissible manner in which we would accept participants for this important process. "Declude Beta Release for SmarterMail - For those of you who wish to try the Beta version of Declude for SmarterMail please email [EMAIL PROTECTED] with your name, organization, email address, email system host name, operating system and telephone number and we will contact you. No keys will be issued in the short term without going through this process." Resolution - We are now restricting all downloads to those who follow the request procedures Security Issue - Changes to the licensing process. It is the right and expectation of our customers that we (Declude) should continue to enhance our software to better enable them to provide the protection their customers expect and deserve, while providing good value for their investment. We believe this means, in part, that our customers should not be asked to underwrite the cost of identifying and prosecuting those organizations and individuals who have made and used unauthorized and otherwise pirated copies of Declude software. Accordingly we have introduced enhanced security procedures in the current release. The system will report to us when it detects an anomaly in the licensing process. This will not in any way prevent your software from operating. Privacy Policy and Phone Home Issue - The availability of a Published Privacy Policy. In the "Privacy Policy" section of our web site we clearly make statements as to how we use information collected from our customers. Furthermore we state that we use the information collected from our customers email systems: "To validate electronically the software license. In the process of collecting this information we do NOT collect any personal information about our clients or their customers or end users." System Recovery Issue - There has been concern expressed as to what may happen if a server crashed during a non regular support period, and reinstallation or changing a hardware component is required. The answer is nothing, your software will continue to operate in the same manner that it does today. There are provisions in place to deal with system crashes, rebuilds and multiple NICs. Automatic Install and Backup Issue - Provision of a backup functions within the latest version of our installation software. We have introduced into the install process an automatic backup of your existing installation so that in the unlikely event that you need to revert to the previous version it is available to you. This process will add a backup each time your system is updated. As ever if you have concerns please feel free to contact me directly at [EMAIL PROTECTED] or by telephone at (978) 499-2933. Barry Simpson ______________________________________ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barry Simpson Sent: Thursday, December 23, 2004 11:20 PM To: [email protected] Subject: RE: [Declude.JunkMail] SmarterMail move, and some complaining I did post this morning to both this and the Virus lists but for some reason it did not appear. I will re-post tomorrow when I get to the office. Barry -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Serge Sent: Thursday, December 23, 2004 8:43 PM To: [email protected] Subject: Re: [Declude.JunkMail] SmarterMail move, and some complaining Oops, i did not mean the customers Went back and read my post, i meant to say why did BARRY not post any explanation here, Not you John :) Also i understand there are anti piracy details that cannot be shared here, he did give some users some details about failsafe measures, cold spare server, ... that Barry could have shared here to make us feel we are not beiing ignored. Concerning anti-piracy measures, as posted here, everybody can also use same MAC address One way to safely fight piracy, for declude and us customers, is a way for declude to phone home with basic information, once an illegal copy is detected, they disable the "activation code" in their database, and the next time that copy phone home, it disable itself. All this after contacting the original customer, giving him a new code, so not to disable the "legal" copy That may be one way to do it, i'm sure there are other (and better ways), but the important issue is that the "legal" customer can change as many ips and macs as he wants, without encoutering any problem, until the declude folks contact him, listen to him, and warn him. But we should have already been warned that changes are taking places, phonning home is already happening, and what failsafe measures are beiing considered Finaly, As always with software, there will always be someone who will reverse engineer the code and create a "crack" to disable the security mecanisme, that is the price of success. ----- Original Message ----- From: "John Tolmachoff (Lists)" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Friday, December 24, 2004 12:40 AM Subject: RE: [Declude.JunkMail] SmarterMail move, and some complaining > Also, I think it is ironic that, after most of us decided to stay with Imail > because of declude, we now are getting this treatment from CPHZ. > I do not understand why CPHZ expalined privatly to a few customers about > what is going on, and still has not posted something on this list. > Should we understand that CPHZ values some customers more than others ? > Apparently, some customer were satisfied with the explanation they got. Why > not post this explanation here ? I have not posted the explanation because of trust. Barry explained a bit to me knowing I would not spread it out on the Internet. I am sure the others that Barry talked to will say the same. CPHZ values all of its customers. If anything, Scott may dislike me more than others because of the volume of e-mail over time from me he receives. I must hold the record for having tabs and spaces where they do not belong. The root of the problem is, and one which has caused Declude a great deal of grief, is dishonesty and theft. There are those out there, either lurking or being malicious, that recognize Declude as a quality product and either use it without paying, or study what it does to go around it. Per Barry, Declude KNOWS that there is a humongous chunk of declude.exe files in use THAT ARE NOT LICENSED USES! That equals a major chunk of money. About a year ago, there was a lot of discussion over sharing files. I was even going to set up a web site to allow all of us to share our files to help fight this war on spam. However, I had heavy reservations of misuse and abuse. It would have to be done in one of 2 ways. 1: Create a private group where you proved who you are and then are allowed in. Many had privacy concerns about this, and how useful it would actually be. 2: It would be available to all. Problem is that means spammers could also get it, and therefore know how to get around our filters. Bottom line, there is a core group of Declude users who are known and trusted. Outside of that group, there are lurkers, spammers, users with malicious intent, thieves and so forth. The majority of those outside the group however are honest professional admins. The problem is, there is no way to tell you apart from all the bad stuff. Now please understand, the above paragraph is not meant to elevate or put down anyone. It has to do with a time honored thing called trust. (Although no matter how I put it some will take offense even though none is intended.) Therefore, Declude has to come up with a way to protect its products and name, and receive the revenue it is do for its products. Now, one suggestion that people make is to use the IP address. And all the thieves out there are going to say, lets all make our server have an address of 10.10.10.31. DOESN'T WORK! And for questions about why has not Barry posted himself, I will answer from experience: I have a character flaw. I get hot under the collar easy. When I get hot under the collar, what I say, or type, is not always the best. When I am accused of doing things that are not true, I get hot under the collar. John Tolmachoff Engineer/Consultant/Owner eServices For You --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
